Pay Range: $20.57hr - $25.57hr Job Overview: The Patient Services Representative III-Floater (PSR III) represents the face of the organization to patients who present for routine healthcare or diagnostic insights. The PSR III draws quality blood samples from patients and prepares those specimens for laboratory testing following established practices and procedures. The PSR III maintains direct contact with patients, creating an atmosphere of trust and confidence while explaining procedures and drawing blood specimens in a skillful, safe, and accurate manner. The PSR III demonstrates leadership behaviors, focusing on process excellence, sensitivity to confidentiality, and accuracy of patient information. The successful candidate may be assigned to a doctor's office, a patient service center, or other locations as operational needs dictate. Training locations may vary based on trainer availability.
Responsibilities: Under the direction of the area supervisor, perform daily activities accurately and on time. Maintain a safe and professional environment. Perform with confidence both forensic and clinical specimen collection and processing duties following established practices and procedures. Perform verification of patient demographic information and initials, including securing patient signatures post-venipuncture to verify tubes were labeled in their presence and that the name on the label is correct. Maintain required records and documentation. Demonstrate organizational commitment and promote a positive image to patients, clients, employees, and the public in general.
Job Requirements: - Ability to provide quality, error-free work in a fast-paced environment.
- Ability to work independently with minimal on-site supervision.
- Excellent phlebotomy skills including pediatric and geriatric collections.
- Flexibility and availability based on staffing needs, including weekends, holidays, on-call, and overtime.
- Commitment to all policies and procedures, including organizational dress code, employee health and safety, and operational guiding principles.
- Ability to make decisions based on established procedures and exercise good judgment.
- Must have reliable transportation, a valid driver's license, and a clean driving record.
- Ability to travel and work flexible hours across multiple locations, covering patient service centers or in-office phlebotomy locations with minimal notice.
- Capable of handling multiple priorities in a high-volume setting.
- Demonstrated superior customer focus, with the ability to communicate openly and transparently with peers, supervisors, and patients, accelerate and embrace change, and understand core operational functions.
Required Education: - High school diploma or equivalent is required.
- Medical training, such as medical assistant or paramedic training, is preferred.
- Phlebotomy certification is preferred, and required in California, Nevada, and Washington.
Work Experience: - 3+ years of phlebotomy experience required, inclusive of pediatric, geriatric, and capillary collections.
- Minimum 2+ years in a patient service center environment preferred.
- Customer service experience in a retail or service environment preferred.
- Keyboarding and data entry experience.
