System Support Analyst Tier 2We are a leading provider of Managed IT Services in Atlanta, dedicated to delivering tailored IT solutions for small and medium-sized businesses. As we continue to expand, we are looking for a proactive System Support Analyst Tier 2 to join our team.Position Summary: In this role, you will play a key part in providing technical support across various systems and technologies. Your focus will be on ensuring a seamless experience for our clients while collaborating with a skilled team of IT professionals.Key Responsibilities:Provide exceptional customer service, maintaining professionalism and respect in all interactions.Respond quickly and effectively to client inquiries and technical issues.Communicate clearly with both technical and non-technical users.Proactively troubleshoot and resolve problems, documenting all cases for future reference.Work with a diverse range of technologies, both new and legacy.Qualifications:2+ years of experience working for an IT Managed Service ProviderProficiency in Microsoft Windows 10 & 11 and Microsoft Office, including email management (POP3, SMTP, IMAP, Exchange, Office 365)Experience with Microsoft Windows Server 2016, 2019, and 2022 administration.Solid understanding of IP Networking, including LAN and WLAN configuration and troubleshooting.Familiarity with WAN and Internet routers, such as Cisco and SonicWALL.Experience with backup solutions like Symantec Backup Exec and StorageCraft ShadowProtect.Benefits:Salary: $65,000 – $75,000 per year401(k) matchingDental insuranceHealth insuranceLife insurancePaid time offVision insurance
