Helpdesk Support Level 1.5 – Managed Service ProviderWe are looking for a Helpdesk Support Level 1.5 – Managed Service Provider to join our Managed Service Provider (MSP) team. The Helpdesk Support Level 1.5 – Managed Service Provider will be responsible for supporting our clients and resolving technical issues that arise within their environments. This would involve providing first-level technical support, analysis, and troubleshooting while ensuring a high level of customer satisfaction.If you are a Helpdesk Support Level 1.5 – Managed Service Provider and looking to work with cloud technology and gain hands on migration experience, we would love you to join our cloud journey!Helpdesk Support Level 1.5 – Managed Service Provider Responsibilities:Working with L3 engineers to assist with cloud migrationsProviding first-line support and escalating support requests as appropriateConfiguring, troubleshooting, and repairing network devices, servers, and computersWorking with other members of the support team to ensure that service level agreements are metAssisting with projects such as AD and Azure AD migrationsHands on training with full M365 MigrationsHelpdesk Support Level 1.5 – Managed Service Provider Requirements:Must have 1 year of experience working with an MSP (Managed Service Provider)Ability to work independently (we don't support any micromanaging and thrive on a supportive environment)Excellent communication skills and the ability to communicate technical concepts to non-technical clientsExperience with MSP tools such as AutoTask, Datto, Connectwise, Kaseya, or ITGlueActive Directory, M365 troubleshooting, Microsoft Servers experienceHelpdesk Support Level 1.5 – Managed Service Provider Benefits:Salary: $58,000-$70,000Company Credit Card for meals, gas, and tollsInsurance is fully covered with low deductible: Health, Dental, Vision40 days PTO + Holidays401k + 6% matchPromotions and growth opportunities within 1 year – we offer a salary increase every year
