About the TeamAt Campus, the Financial Aid team helps students access the resources they need to pursue life-changing education. We support students from the moment they file a FAFSA through to final aid disbursement, walking with them through every question, form, and curveball along the way.We're not just processing forms — we're educators, advocates and communicators. Our team blends empathy with precision, thriving on helping students move from feeling overwhelmed to feeling confident and supported.About the RoleAs a Financial Aid Specialist, you'll manage a large caseload of students and serve as a key touchpoint in their enrollment journey. This is a high-impact, student-facing role responsible for helping students understand and complete the financial aid process. You'll use empathetic guidance to help them complete complex paperwork, explain funding options, and deliver difficult information with warmth and clarity. You'll balance detailed, policy-driven work with deeply human conversations, and you'll do it all in a fast-paced, collaborative environment that'll require you to be flexible, adaptable, and proactive.This is a great role for someone who's part analyst, part communicator and is eager to contribute to a high-growth startup and team.You're excited about this opportunity because you will…Guide students through the full financial aid process, including FAFSA completion, verification, packaging, and disbursement stepsCalculate aid packages, generate offer letters using financial systems, and explain them clearly to studentsNavigate emotionally complex conversations such as aid barriers and denials, Pell eligibility, and payment plans while maintaining student trust and empathyStay organized across systems, trackers, and notes while managing 200–500+ students, and prioritizing persistent outreach and responsiveness through phone, text, and email.Collaborate closely with Admissions Counselors (ACs), Onboarding Specialists (OSes), and Success Coaches (SCs) to create a smooth, unified student experience across departmentsStay current on changing policies and procedures, adapting workflows quickly and contributing to teamwide knowledgeWe're Excited About You Because You…Are a clear, confident communicator, especially over the phoneBuild rapport and relationships quickly, even in brief or virtual interactions, so that students see you as a trusted guideKnow how to break down complex topics into simple, empowering language while also explaining the why behind specific asksAre comfortable navigating emotionally sensitive conversations (e.g. aid denials, family instability, housing concerns) with clarity, care, and professionalismAre resourceful and proactive. You ask smart questions, seek out answers, and take initiative without waiting to be toldCan manage your time and workflow independently, using calendars, trackers, and tools to stay organized and effectiveCare deeply about helping students succeed and are motivated by meaningful outcomesValue teamwork and contribute actively to shared goals, knowledge building, and team learningThrive in fast-paced, evolving environments and can adapt quickly to shifting priorities or processesRequired:Strong communication, relationship-building, and documentation skillsAbility to navigate ambiguity and adapt to new systems quicklyComfortable having tough conversations with empathy and professionalismPositivity and a growth mindsetBachelor's degreeThis role requires in-office attendance three days per week (Tuesday–Thursday) as an essential function to support student engagement, coaching, and team collaboration. Remote work is available on Monday and Friday, but in-office presence on the designated days is necessary for the performance of this role.Nice to Have:Familiarity with financial aid systems (e.g., FAFSA, ISIR review, Title IV policies)Experience in a student-facing, customer support, or process-heavy roleComfort using CRM tools, communication platforms, and trackersBackground in fast-paced or startup environmentsWhat you'll get:A compensation package that includes a base salary of $47,000 - $56,000 + equity grantActual compensation within the pay range will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. For roles that are available to be filled remotely, base salary will be localized.Medical Insurance + free Dental and Vision InsuranceHybrid work schedule (Mon & Fri remote; Tues-Thurs in-office)401(k) matchFertility benefits via CarrotFlexible Time Away + paid holidaysOpportunity to make an impact – you'll be an integral player in bringing our vision to life#J-18808-Ljbffr
