Café Ambassador - Lenox Square The RoleDo you find your purpose in empowering others? As a Café Ambassador, you are the face of Capital One's mission to change banking for good. We've broken the mold of traditional banking—you won't be found behind a teller line or a glass window. Instead, you'll move throughout the Café, bridging the gap between digital innovation and human connection. In this role, you'll act as a high‑end service specialist and a guide to digital banking. You aren't just serving a community; you're building one by bringing Capital One's mission to life within a vibrant, modern community hub.What You'll Actually Do Be a Natural Connector : Proactively engage with guests in a high‑energy environment that serves as both a community space and a local coffee shop. (Note: You are a banking guide, not a barista—you won't be serving coffee!)Serve as a Brand Advocate : Share the value of Capital One's products and services through genuine conversation rather than transactions. Because we focus on the guest experience, this role is free from traditional sales goals or high‑pressure tactics. Your success is measured by the quality of the connection, not a quota.Simplify the Complex : Guide customers through our digital ecosystem, helping them master mobile tools and troubleshooting tech challenges with ease.Facilitate Purposeful Impact : Host and support local events that promote financial health. You'll act as a brand steward, working within the framework of Capital One's established programs and strategic community partnerships to ensure our impact is professional, focused, and effective.Advocate & Problem‑Solve : Advocate for our customers, problem‑solve, and own issue resolution in alignment with compliance and regulatory requirements. Handling complaints and/or escalated situations is very important, and de‑escalation may be a complex part of your role supporting our customers—we'll ensure you're supported with the tools, resources, and experience to ensure you're up for the challenge!Act as a Culture Carrier : Foster a supportive, inclusive environment where every guest feels welcome. You'll be a team player who possesses a strong attention to detail, a positive attitude, and the ability to be flexible and embrace change.Stay Agile & Engaged : This isn't a traditional “behind‑the‑desk” banking role. You'll be on the move and active throughout the day, moving through the Café to connect with the community and support the flow of the guest experience.Essential Functions Support surrounding Cafés as needed within a 50‑mile radius, with occasional opportunities to assist other locations in the broader region.Available to work a flexible schedule, including nights, weekends, and holidays, with hours and days subject to change.Must attend all required training sessions, which may occur on a schedule differing from the primary shift.Lifting up to 25 pounds and moving/standing for extended periods of time.Regular and consistent attendance.Ability to adapt to business‑driven schedule adjustments in accordance with state and local laws.Qualifications High School Diploma, GED, or Equivalent.At least 1 year of Retail, Sales, or Customer Service experience.Associate's degree (Preferred).2+ years of banking experience (Preferred).2+ years of Retail or Customer‑facing experience (Preferred).Proficient in G‑Suite.Strong written and oral communication skills.Benefits & Perks Day 1 coverage for Medical, Dental, Vision, and PrescriptionsFlexible Spending AccountsLife and Disability InsurancePaid Time OffEducation AssistanceMatching 401(k) contribution up to 7.5%Paid Parental LeaveMental Health supportBackup Child or Elder CareSignature Threads treatCustom beverage while workingCapital One is an equal opportunity employer (EOE, including disability/veteran) committed to non‑discrimination in compliance with applicable federal, state, and local laws.#J-18808-Ljbffr
