Job DescriptionJob:Switchboard OperatorEEOC:Administrative SupportStatus:Non-ExemptDepartment:Business OperationsPosition Overview: The primary duties of a switchboard operator include answering telephone calls, which may consist of multiple lines and extensions. Answers calls using professional telephone etiquette. Transfer or direct calls to the party the caller requests or determine where the caller should be directed, based on information about the purpose of the call. Asks follow-up questions to determine where to route the call.Responsibilities:Answer all incoming calls, provide pertinent information to the caller and transfer the call to the appropriate source if requestedRelay voicemails and other messages to the proper location within the organizationPerform various word processing responsibilities, which can include proofreading documents before they are sent out or updating the company's phone directoryReceive all company mail and deliver it to the right personConfirm voicemail message for the company phone system, including messages stating when the office will be closed for holidaysPerform routine maintenance on switchboard system or contact IT department to visit the office to fix the system when necessaryConduct other administrative tasks, including sending faxes, scheduling appointments and making orders for more suppliesQualifications: High school diplomaExcellent speaking voiceSuperb customer service skillsKnowledge of switchboards and phone systemsFamiliarity with clerical proceduresKnowledge of basic office equipment, such as inkjet printers and fax machinesPHYSICAL REQUIREMENTS (MediumMax 25lbs): up to 25 lbs, 0-33% of the work day (occasionally); 11-25 lbs, 34-66% of the workday (frequently); 01-10 lbs, 67-100% of the workday (constantly); Lifting 25 lbs max; Carrying of objects up to 25 lbs; Occasional to frequent standing & walking, Occasional sitting, Close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks.ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure Bio-hazardous waste Chemicals/gases/fumes/vapors Communicable diseases Electrical shock, Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation, Shift work, Travel may be required. Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks.This job description in no way states or implies that these are the only duties to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties requested by the Supervisor.
