About UsThe Freeman Company is a global leader in events, on a mission to redefine live for a new era. With a data-driven approach and the industry's largest network of experts, The Freeman Company's insights shape exhibitions, exhibits, and events that drive audiences to action. The integrated full-service solutions leverage a 99-year legacy in event management as well as new technologies to deliver moments that matter.SummaryResponsible for the quality management of exhibitor orders by coordinating with various departments to ensure successful delivery on-site. Serves an integral part in ensuring a successful on-site exhibitor experience.This position will support our Customer Experience team. It is eligible to work a hybrid schedule, generally requiring work in-office and/or show-site 2-3 days per week. The ideal candidate will be based out of Atlanta, GA.Essential Duties & ResponsibilitiesEnter orders, enter exhibitor information, research invoices, and research show information in Freeman billing systemsProvide expert support for all customer needs, which include products and services, billing questions, technical issues, and event related requestsProcess, research, and resolve complex requirements, inquiries, and complaints to ensure customer retention and satisfactionProcess and effectively manage inbound leadsQuote prices and credit terms in compliance with Freeman policies and proceduresMaintain current and accurate knowledge of all exhibitor products and services and of the website for exhibitor orderingAccurately funnel custom requests through lead routing channelsEnsure all systems, production, and order information is accurateManages Exhibitor Services contact channelsPerforms all functions as assigned to either the off-site or on-site team responsibilitiesFill-in for Exhibitor Support team as needed by handling inbound phone calls, emails, chats, and leads and maintain the highest level of accuracy, efficiency, and excellent customer serviceProactively identifies, researches, and resolves customer order discrepancies using various methodsCoordinates and interfaces with other internal departments to ensure successful production and/or delivery of complex customer needs across various Freeman servicesAnalyzes accounts for proper billing procedures and takes necessary action to bill/resolve as necessaryEnsure on-site teams are aware of changes and prepared for how those changes affect the customer's needsEducation & ExperienceHigh School Diploma or Equivalent with relevant work experience required2+ years of customer service experienceTravel RequirementsTravel 25% to 50%What We OfferOur part-time as needed positions are not benefit eligible; however, these roles are eligible to participate in:Retirement with Company MatchDiversity CommitmentAt The Freeman Company, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status and other characteristic protected by federal, state or local laws.#J-18808-Ljbffr
