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Remote - Technical Support Advisor

VXI Global Solutions LLC • Full-time • Atlanta, GA • 6h ago

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

Join Us as a Technical Support Advisor!

Location: Remote Call Center

Join Us as a Technical Support Advisor!

Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced call center environment, solving technical problems and guiding customers through their challenges? If you have a love for customer service and a knack for technology, we want you on our team!

What Youll Be Doing:

Customer Service Excellence:

Handle customer inquiries via phone, delivering tailored solutions to technical issues.

Communicate clearly and effectively, both verbally and in writing, ensuring each interaction exceeds expectations.

Technical Support & Troubleshooting:

Diagnose, troubleshoot, and resolve issues related to iOS, macOS, smartphones, tablets, or PCs.

Use multiple systems to research and deliver efficient, real-time solutions.

Adaptability in Communication:

Connect with a diverse range of customers by adjusting your communication style to meet their needs.

Recognize and respond to verbal and non-verbal cues to provide an enhanced support experience.

Team Collaboration:

Collaborate with fellow advisors to share expertise, solve problems, and achieve team goals.

What Were Looking For:

Customer Service Focus:

Experience in customer-facing roles, such as in a call center or support environment (volunteer or academic experience counts too!).

Technical Enthusiasm:

A solid understanding of iOS, macOS, smartphones, tablets, or PCsand a passion for troubleshooting.

Resilience Under Pressure:

Stay professional and composed in high-pressure situations, even when faced with criticism or setbacks.

Learning & Growth Mindset:

Open to feedback and coaching, with a drive to continuously improve and excel.

What You Bring:

Proven experience in customer support or technical assistance, ideally in a call center setting.

Strong verbal and written communication skills.

Problem-solving abilities with a flexible, adaptable approach to challenges.

Confidence in navigating multiple software tools and systems to resolve issues.

A self-motivated attitude with effective time management skills.

What Youll Get:

Competitive Pay:

$17.31 per hour, with opportunities for performance-based incentives.

Comprehensive Benefits:

Full health insurance package, including medical, dental, and vision coverage.

Cell Phone Perks:

$25/month per line for unlimited phone, text, and data (restrictions may apply).

Training and Growth:

Paid training to set you up for success.

Career advancement opportunities with a globally renowned leader in technology innovation.

Referral Bonuses:

Earn ongoing bonuses for referring new employees through our Referral for Life Program.

Supportive, Inclusive Environment:

Thrive in a dynamic virtual work environment with a team thats dedicated to your success.

Enjoy a culture that values diversitywe are an Equal Opportunity Employer, welcoming individuals with disabilities and veterans.

Remote Work Requirements

Private Workspace: A quiet, dedicated workspace with no distractions.

Ergonomics: A comfortable desk setup with all necessary equipment.

Internet: A reliable internet connection with a minimum of 20 Mbps download and 10 Mbps upload speed.

Ethernet Connection: Must be hardwired; Wi-Fi is not acceptable.

Why Youll Love Working Here:

At VXI, we value your contributions and commitment. Joining us means becoming part of a supportive, innovative team that champions continuous learning and career development. Whether youre driven by curiosity, passion, or technical expertise, youll find the perfect space to grow and succeed with us.