Position PurposeThe User Experience Director for Supply Chain will lead UX strategy, design, and research across Deliveries, Warehousing, Sourcing, and IPR. This leader will own the end-to-end experience for complex, multi-system workflows that support how product moves through our network and ultimately reaches the customer.Key Responsibilities50% Experience, Design Strategy and Planning - Consistently monitor and understand customer experience KPIs and Metrics to ensure initiatives deliver valueCreate and communicate comprehensive end-to-end experience design strategies that are data-informed and evidence-drivenCollaborate with all necessary partners and stakeholders to cast a broad vision of where our customer's holistic experience should be and how we get thereLeverage and/or create artifacts such as end-to-end customer journey maps to tell the story of where customer friction exists (online, in person, on the phone, etc.)30% Influence - Activate and conduct competitive and comparative research and analysis to formulate point-of-views on how all customer segments desire to do business with The Home Depot Leverage all available or needed artifacts, assets, studies, insights, and resources to tell the stories that will change mindsets20% Leadership and Development - Shapes and supports experience design leaders (direct reports) who can strengthen The Home Depot's user experience, improve upon existing capabilities, and develop others who understand and advocate for experience excellence across the enterprise Attracts, retains, develops, and motivates experience design talent Manages and coordinates strategic direction for staff Provides leadership, mentoring, and coaching to direct reports and other senior non-direct report UX leadersDirect Manager / Direct ReportsThis Position typically reports to Sr. Director User ExperienceThis Position has 4 Direct ReportsTravel RequirementsTypically requires overnight travel 5% to 20% of the time.Physical RequirementsMost of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.Working ConditionsLocated in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.Minimum QualificationsMust be eighteen years of age or older.Must be legally permitted to work in the United States.Preferred QualificationsProficient in communicating, building influence, and developing relationships with functional and technical leaders across all levels in the organizationProficient in defining, communicating, and driving end-to-end customer journey improvementsAbility to communicate, advocate for, and demonstrate the value of user experience design and research concisely, confidently, and effectively.Proficient in shaping, aligning, and guiding the execution of strategic directionsProficient in managing and developing direct reports who lead othersExperience leading user experience teams in a fast-paced agile environmentMinimum EducationThe knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.Preferred EducationNo additional educationMinimum Years of Work Experience10Preferred Years of Work ExperienceNo additional years of experienceMinimum Leadership ExperienceNonePreferred Leadership ExperienceNoneCertificationsNoneCompetenciesDecision QualityPersuadesOptimizes Work ProcessesCustomer FocusFinancial AcumenOrganizational SavvyExcellent decision-making and problem-solving skillsSolid understanding of user-centered design processes and ability to balance customer needs with business goals in developing solutionsProven analytical ability with demonstrated financial business planning skillsAbility to effectively negotiate conflict and persuade others on the merits of a design or other user experience solutionDemonstrated ability to develop innovative solutionsAbility to assess, prioritize, and negotiate across the business, technical, and system constraintsAbility to quickly immerse into corporate culture and align with the priorities and needs#J-18808-Ljbffr
