If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.Vehicle Service Contract Claims Adjuster (I, II, & III) – Full Time – Hybrid – Atlanta, GA – Start: June 2026Job OverviewThis is not your typical Service Writer role! We are looking for current and former Service Advisors, Technicians, or Mechanics who want to take their careers to another level in a professional office environment. If you've always wanted to put your automotive knowledge to a more formal use, then this is definitely the role for you! We need sharp, talented individuals who are effective communicators to quickly identify and efficiently handle warranty related issues within our Vehicle Service Contract Department. This is a key role in our rapidly growing organization and can lead to rapid advancement for you.This position provides support to agents, clients, and customers by adjudicating claims, providing claim status, and resolving or escalating customer issues. The claims adjuster ensures proper documentation, adjudicates per the terms and conditions of the contract, utilizes available resources, meets schedule expectations, and informs management of any changes.Job ResponsibilitiesHandle claims related calls per work schedule within defined metrics.May need to order an inspection when a claim is over a certain amount or possible fraud.Follow proper claims procedures as outlined in training and feedback from QA or Supervisor.Have a master understanding of clients, agents, and contract terms and conditions.Understand exceptions based upon dealership, agent, or client as noted in the system.Support other team members in assisting customers when the situation requires involvement.Escalate hot issues to team lead, supervisor, or managers when unable to resolve satisfactorily.Notify Supervisor of any claims in which possible fraud is suspected.Participate in all training as required to perform the duties of the role.Takes initiative to resolve an issue rather than allow an issue to continue.Perform other related duties as required and/or assigned.The above statements are intended only to describe the general nature of the job and should not be construed as an all-inclusive list of position responsibilities.Job RequirementsHigh School Diploma or equivalent.Minimum of three years of experience within the Automotive Service Industry (Technician/Mechanic, Service Advisor, Parts Advisor).Must possess strong automotive technical and mechanical knowledge.Must have strong computer skills and the ability to troubleshoot and service policy issues.Must be proficient in Windows and MS-Office Products.Strong analytical and problem‑solving skills. Superior verbal and written communication skills.Good punctuation, spelling, mathematical, grammar, and attention to detail.Strong interpersonal skills essential.Ability to exercise sound judgment when interacting with customers.Must be authorized to work in the U.S. or Canada.Must be able to successfully pass a background check.PreferencesExperience in customer service, insurance claims, or call/claims center environment.College degree.ASE Certifications.OEM Certifications.Company BenefitsMedical, Dental, and Vision Insurance.Flexible Spending Account.Health Savings Account.401(k) Plan with Company Match.Company‑paid Short‑Term and Long‑Term Disability.Company‑paid Life Insurance.Paid Holidays and Vacation.Employee Referral Program.Employee Assistance Program.Wellness Programs.Paid Community Service Opportunities.Tuition Reimbursement.Ongoing Training & Personal Development.And More!Equal Employment Opportunity StatementSafe-Guard Products International is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, disability, protected veteran status, or any other status or characteristic protected by federal, state, or local law.#J-18808-Ljbffr
