Service Advisor at Audi AtlantaWhat Jim Ellis Can Offer YouWeekly Pay Checks + Bonuses based on performanceEmployee discounts on products, services, and vehicle purchasesClosed on Sundays + 6 Employer-Paid Holidays + Paid Time OffEmployee Referral Program of up to $500 per referralMedical, Dental, and Vision Insurance401kProvided lunch on SaturdaysCareer advancement opportunities and promotions from withinHighly competitive pay and productive shopPaid TrainingLong-term and Short-term DisabilityEmployee Assistance Program$10,000 company‑paid life insurance for full‑time employees (additional coverage available)Continued Education with Dale Carnegie and DeVry UniversityYour Responsibilities & Essential Job DutiesServe as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customerVerify warranty and service contract coverage by examining records and papers; explaining provisions and exclusionsDevelop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductiblesPrepare repair order by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database systemCommunicate additional repair and service needs to the customer based on vehicle inspectionAdminister the manufacturer warranty for qualifying vehicle repairsConfirm and offer resolution to customer concernsConsult with customers on applicable service specials and keep customer informed on completion times and services expensesJob Requirements & QualificationsHigh school diploma or equivalent preferredMust be authorized to work in the USMust have a valid Driver's LicenseMinimum of 18 years of age to be able to drive for the companyPrevious Service Advisor experience is preferredCDK experience is preferredAbility to multi‑task in a fast‑paced work environmentBasic mechanical understanding of a vehicleWe are an Equal Opportunity Employer. All applicants must submit to and pass pre‑employment testing to include background check, drug screening and MVR.#J-18808-Ljbffr
