Description

Warranty Analysis and Quality Specialist

ABOUT THE ROLE

As part of the SANY America team, SANY America is seeking an experienced Warranty Analysis and Quality Specialist for analyzing warranty data, monitoring product quality trends, supporting root cause investigation, and driving continuous product improvement initiatives. This role plays the key responsibilities of improving and enhancing the products, services and parts quality. It also takes the main responsibility to ensure the accuracy of the technical repair steps and documentation.

With current revenues over $500 million, SANY America continues to make strong progress and significant investments in the Americas market; the organization is now pursuing an aggressive growth strategy and is looking to move quickly beyond this initial platform and increase their market share.

KEY RESPONSIBILITIES

Warranty data analysis
- Analyze warranty claim data, failure trends, and warranty cost drivers.
- Support development of dashboards and data visualizations tools for performance tracking.
- Evaluate warranty claim reasonableness and identify potential claim abnormalities.
Product quality monitoring
- Monitor field quality performance of machines and components.
- Assist in releasing campaign and bulletin to help improve product quality and durability.
- Engage the new product development activities from warranty perspective.
- Support investigation of failed components and major warranty cases.
Service campaign and bulletin management
- Support development, coordination, and execution of service campaigns, product improvement programs, and field corrective actions.
- Assist related strategic planning end-to-end with cross-functional teams.
- Prepare professional documentation in compliance with company policies, industry standards and legal regulations.
- Track campaign progress, completion rates, and dealer participation status by working with cross-functional teams to ensure timely campaign implementation.
- Track campaign-related warranty claims and analyze campaign effectiveness by maintaining accurate records, documentation, and reporting metrics.
Root cause and failure analysis
Coordinate with Engineering and Quality teams to identify root causes.
Support parts and components failure analysis and generate the report with observations.

REQUIRED QUALIFICATIONS

Associate or bachelor's degree preferred in Engineering, Automotive or Heavy equipment technology, Industrial engineering, Quality management or related technical field.
Ability to prioritize, multitask, and thrive in a fast-paced environment.
Effective written and verbal communication skills with a strong customer service focus.
Knowledge of SAP, Salesforce, SIS, or related systems preferred.
Knowledge of mechanical engineering, heavy equipment technical understanding and/or warranty quality management preferred.
Strong analytical and problem-solving skills. Passion for continuous learning and knowledge accumulation, with the ability to think independently and develop solutions.
High attention to detail and accuracy, strong patience to understand policies and regulations.

WORK ENVIRONMENT & PHYSICAL REQUIREMENTS

Onsite-Peachtree City, GA

TRAVEL REQUIREMENTS

N/A

COMPENSATION

Compensation will be competitive and commensurate with experience. It will include a base salary, an annual performance bonus and other exceptional benefits

Medical, dental, and vision

Paid Time Off

401(k) savings plans

Health Savings Account (HSA)

Flexible Spending Accounts (FSAs)

Company paid STD and LTD benefits

Life Insurance

Employee Assistance Program (EAP)

EQUAL OPPORTUNITY STATEMENT

SANY America is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected status.

DRUG AND ALCOHOL FREE WORKPLACE NOTICE

SANY America is an equal opportunity employer and maintains a drug free workplace consistent with applicable federal, state, and local laws. Applicants may be required to complete pre employment screenings, including drug and/or alcohol testing, as a condition of employment where permitted by applicable law. Testing requirements, employment practices, and workplace policies may vary based on work location, position responsibilities, business necessity, workplace safety considerations, customer requirements, contractual obligations, and applicable regulatory standards.

SANY America complies with applicable federal, state, and local laws relating to marijuana/cannabis use, including applicable medical and recreational marijuana laws where permitted. However, applicants and employees are prohibited from being impaired, under the influence, or in possession of prohibited substances while working, operating company vehicles or equipment, performing safety sensitive duties, conducting company business, or while on company property, consistent with applicable law.

Certain positions may be designated as safety sensitive or subject to additional regulatory, customer, contractual, or operational requirements and may require participation in pre employment, random, reasonable suspicion, post accident, follow up, or other drug and/or alcohol testing programs in accordance with applicable federal, state, and local laws. Positions subject to U.S. Department of Transportation (DOT) regulations, federal contractor requirements, customer site requirements, or other applicable regulatory standards must comply with all related testing, reporting, workplace safety, and compliance requirements as a condition of employment.

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