Service Desk Technician Tier 2 (Hybrid WFH)We are passionate about helping small to medium businesses grow by providing confident yet humble managed technology and cybersecurity services. We have been in business since 2003 serving customers in New Jersey and New York City.We are searching for a Service Desk Technician Tier 2 (Hybrid WFH) to act as an escalation point for our support services team. The Service Desk Technician Tier 2 (Hybrid WFH) is expected to be able to find answers to complex technical issues, proactively maintaining client IT environments, and staying up to date with business technology systems. We are a Microsoft shop with many clients in Architecture, Engineering, and Construction.The Service Desk Technician Tier 2 (Hybrid WFH) role requires previous MSP experience.Service Desk Technician Tier 2 (Hybrid WFH) Responsibilities:Troubleshoot, resolve, and document client technical issuesProvide remote support, troubleshooting efforts, and remediation in a timely fashionAssist with New client on-boardings OnsiteWindows Server Active Directory/GPO deployment and troubleshootingGeneral Windows Server troubleshootingPowerShell scripting and automationBackup Implementation and maintenanceHypervisor deployment and maintenanceWindows printer server deployment and troubleshootingWindows File Share/DFS deployment and troubleshootingAssist with the development, review, and implementation of various SOP's for clientsAssist in software and equipment patching and maintenance for clientsNetwork documentation and asset inventory for clientsActively contribute to ongoing process improvements within company and client networksAssist Network Engineering teams in specific project tasks as directedAssist in the configuration and maintenance of client servers, switches, and routersService Desk Technician Tier 2 (Hybrid WFH) Benefits:Health, Vision, and Dental InsuranceHybrid WFH (3-4 days at home per week)401(k) with company matchCertification ReimbursementCell Phone StipendPTO + Paid Holidays
