Enterprise PMO Operations Manager (ServiceNow SPM)Location: Atlanta, GA (Hybrid - 3 days onsite) Employment Type: Direct Hire Compensation: $113,000-$139,000 base + 5% bonus target Benefits: 401(k), paid vacation, vision, dentalRole SummaryThe Technology & Operations (T&O) Enterprise PMO is standing up a centralized organization to govern portfolio operations across all T&O pillars. Strategic Portfolio Management (SPM) is the system of record that provides a unified operating picture of all work in flight so executive leadership, including the Chief Technology Officer, can see progress versus plan.The Enterprise PMO Operations Manager serves as the operational owner of Business-As-Usual (BAU) execution within SPM , acting as the leader of roadmap management, governance operations, and the enterprise support queue. This role is critical to ensuring the stability, adoption, and operational success of SPM during a period of high transformation and corporate separation activity.This is a hands‑on, customer‑facing SPM administrative and operations role supporting Program Managers, Directors, and Senior Directors.Key ResponsibilitiesStrategic Portfolio & Roadmap Management - 30%Create and manage SPM roadmaps to ensure alignment with business objectivesDrive visibility into progress versus plan while supporting technological innovationEnsure roadmap accuracy to support executive‑level reporting and decision‑makingSPM Process & Governance Support - 60%Own and manage the SPM process and governance support queueEnsure timely and accurate resolution of all SPM-related support requestsProactively triage requests and determine proper resolution pathsDrive support requests to closure or hand‑off to break/fix queues as appropriate through ServiceNowServe as the front‑line operational steward of the SPM platformProvide real‑time support to Program Managers and leadership teamsWalk Directors and Senior Directors through SPM via live screen sharing and system walkthroughsKnowledge Management - 10%Maintain the Enterprise PMO site in SharePointEnsure content remains current and relevant, including:FAQsOperational playbookKnowledge articlesTraining documentationThe EssentialsExpert knowledge of SPM dashboard and roadmap configuration and managementSelf‑starter mentality with proactive ownership of support requestsStrong customer‑facing soft skills that naturally put users at easeAbility to balance approachability with decisiveness to drive support requests to proper resolutionSound judgment in escalating or redirecting issues to appropriate break/fix teamsHigh emotional intelligence with the ability to operate confidently with senior leadershipRequired Qualifications12-18 months of hands‑on experience with ServiceNow SPMExperience in an administrative, operations, or governance‑focused role supporting SPM or Enterprise PMO toolsStrong understanding of applied vs. direct tasks within SPMPrior experience supporting Program Managers, Directors, and Senior DirectorsExcellent written, verbal, and interpersonal communication skillsStrong organizational and prioritization abilities in a fast‑paced environmentCertificationsSPM certification is NOT required . Organization is willing to sponsor SPM certification after hire .Why This Role MattersThis role operates at the center of enterprise execution visibility and portfolio governance . As the organization moves through transformation and separation initiatives, this individual ensures that SPM remains a trusted, stable, and disciplined platform that leadership relies on to guide enterprise execution.Additional InformationMid‑Senior level • Full‑time • Information Technology and Project Management • Entertainment Providers#J-18808-Ljbffr
