Senior System Administrator – MSP TeamWe are a growing, highly customer-centric IT Solutions firm is seeking an experienced Senior System Administrator to help us continue to provide expert IT solutions and exceptional customer service to small and medium-sized businesses.The ideal Senior System Administrator will have prior experience presenting solutions to C Level executives and stakeholders. They will feel equally comfortable leading project meetings and working as part of a technical team to design and build solutions.The Senior System Administrator will have excellent technical, troubleshooting, customer service skills, and will have a "yes I can" attitude. They will be eager to learn and do more as well as share their experiences with their team mates to better the group.JOB DUTIES AND RESPONSIBILITIESAct as the escalation point to your team, so you must have intermediate to advance knowledge in Windows Server 2012/2016/2019/2022, O365, AD & Azure AD, Azure VMs and basic networking fundamentals.Assist The Technical Customer Support Manager in leading and servicing remote office clients and related staff.Participate in remote office service requests and team activity. Provide oversight and mentoring to ensure:Quick and Quality Response Issue ResolutionPrioritize and complete preventative tasksHigh level of client satisfactionQuality notes and client documentationOverall team / client profitabilityAssist TCS Manager as needed in many components of employee management to ensure team:Employee feedback and satisfactionNew employee training and mentoring.Leverage remote and automation tools whenever possible to ensure departmental cost-effectiveness.Attend client meetings as needed to ensure quality service.Coordinate with other departments for improved efficiency.Monitor progress toward company milestones, project implementation, and ongoing task completion.Maintain technical knowledge and skill sets.Perform systems administration for Windows Servers, Exchange servers and Desktop operating systems across multiple customers.Perform problem analysis and systems monitoring.Provide assistance to identify and troubleshoot Windows, mail delivery and network-related problems.Review team timesheets for accuracy and completeness.Train/Enforce new processes and procedures.Take lead on sensitive client issues.Schedule and plan resource coverage for various roles.Maintain and review team metrics.QUALIFICATIONS (Education, Experience, and Certifications)This position requires at least 4 years' experience in systems administration or project deployment.Bachelor's degree or technical degree or an equivalent combination of education and/or experience.Experience with O365 & Azure administration, Windows Server, firewalls, Antivirus solutions, Backup and Recovery products and processes, LAN networking/distributed computing environments (client/server), VMware, and Azure is required. Experience with Citrix, Cisco routing and switching, Mac computers, configuring network routers, and remote connectivity is a plus.Previous experience using remote monitoring, ticketing, and CRM systems, as well as supporting multiple clients in an outsourced service industry, is highly desirable.Employee must also show strong work history of being successful with people and leading clients and/or people in the IT industry.KNOWLEDGE, SKILLS AND ABILITIESExcellent written and verbal communication skills are essential, as well as effective organizational and multi-tasking skills.Must be able to present technical concepts in layman terms and communicate well with clients.They must be able to read, analyze, and interpret general industry periodicals, technical procedures and governmental regulations.They must exhibit an ability to professionally write reports, business correspondence, and procedure manuals.They must be able to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.They must be able to effectively present information and respond to questions from clients, vendors, employees, and the general public.The employee must be able to solve complex problems quickly and completely without assistance.Must possess excellent conflict resolution, interpersonal and leadership skills.They must be self-driven, highly customer-focused, be able to work without close supervision, and possess a positive mental attitude.BENEFITS:This is a full-time position and thus the Senior System Administrator – MSP Team will be provided all the benefits that come with being a full-time employee including…Salary range $80k-100kBlue Cross Blue Shield health/medical insurance401k and match3 weeks PTOCertification reimbursementCareer path to managementAnd more…Actual salary for the Senior System Administrator – MSP Team chosen shall commensurate with experience
