Job TitleJob Overview:Pay Range: $20.00hr - $25.00hrRequirement/Must Have:Minimum 3 years of relevant experience.Hardware support experience with PC (Desktop, Laptop), Tablet (Windows, Apple, Android), Printers (Network, Desk), Smart Phones, and Desk Phones.Experience with Video Conference Rooms Devices (Audio & Video).Proficiency with Windows OS, MS Office, O365, and Mac OS.Experience using ticketing systems such as ServiceNow (IM, SRM, AMDB, CMDB, Knowledge Management).Hands on experience with imaging and reimaging Windows Operating systems for Desktops and Laptops.Working knowledge of imaging utilities such as Ghost and SCCM.Demonstrated proficiency in Microsoft OS and Microsoft applications.Working knowledge of Microsoft Active Directory and GPO.Experience with Microsoft Windows operating systems including Windows 10, 7, Vista, XP, and 2000.Experience with Servers including 2012, 2008 r2, 2008, 2003, and 2000.Functionally capable with Apple OS X.Advanced troubleshooting skills with hard drive encryption software.Advanced level skills in the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook configuration issues with Exchange).Strong client-side remote access troubleshooting skills.Demonstrated skills supporting printers in an enterprise environment.Advanced knowledge of client-side management tools including Microsoft Active Directory, GPO, and Systems Center Configuration Manager (SCCM).Strong software installation and support skills.Disciplined, systematic problem solving skills.Responsibilities:Disconnect and reconnect computer workstations, peripherals, and phone equipment.Safely move equipment point to point using wheeled carts and vehicles.Perform IMACD (Install, Move, Add, Change, Dispose) and Asset Inventory tasks.Follow ESD safety precautions to avoid electrostatic discharge or equipment damage.Follow documentation and knowledge articles to provision operating systems and software onto workstations and laptops.Use remote desktop connectivity applications to solve common issues.Deliver and set up PC equipment for end-users.Use trouble ticketing system to accept assignments, document work events, complete requests, and verify customer satisfaction.Provision and support wireless devices including Android and iPhone.Install desktop software and perform troubleshooting.Create and reference documentation and knowledge articles using internal tools.Troubleshoot and resolve end-user IT issues for PCs, mobile phones, printers, and other IT devices.Provide or oversee installations, de-installations, cascades, moves, adds, and changes for all EUC equipment and software.Coordinate, plan, and schedule IMACDs with all affected IT functions.Document processes to enable IMAC execution for software and equipment components.Validate IMAC requests for correctness and proper authorization.Communicate with users regarding IMACD service requests and escalate issues appropriately.Conduct site surveys to determine location requirements for IMAC tasks.Confirm availability of equipment, software, parts, network, and cabling prior to scheduled IMAC dates.Schedule and dispatch appropriate technicians and third-party vendors to IMAC locations.Cancel network transport services that are no longer required after completing IMACD tasks.Nice To Have:A+ Hardware Certification.Microsoft Certification.ITIL Certification.CCNA Certification.Skills:Hardware Support.Windows OS.MS Office.O365.Mac OS.ServiceNow.Imaging.SCCM.Active Directory.GPO.Troubleshooting.Customer Service.IMACD.Asset Inventory.Qualification And Education:Strong verbal and written communication skills.Strong customer service skills.Strong troubleshooting skills.Due to nature of job The candidate must have Ability to move, lift, and carry 50 lbs of weight.
