Southeast Restoration Group (SRG), a faith-based company, is seeking a compassionate, customer-focused, and detail-oriented NOC Specialist to serve as the first point of contact for customers during some of the most stressful moments of their lives.As a member of our New Opportunity Center (NOC), you will play a critical role in creating an exceptional first impression for SRG. Whether a customer is experiencing water damage, fire damage, storm loss, or another property emergency, you will be the calming voice that listens, gathers critical information, and helps guide them through the next steps of the restoration process.This role requires someone who thrives in a fast-paced environment, enjoys helping people, and can confidently navigate multiple systems while handling incoming calls and opportunity intake. If you are a strong communicator with a heart for service and a passion for creating outstanding customer experiences, we would love to meet you.Your Impact: Key ResponsibilitiesCustomer Experience & First ResponseServe as the primary point of contact for incoming customer calls and inquiries, creating a positive and reassuring first impression of Southeast Restoration Group.New Opportunity IntakeGather detailed information from customers and referral sources using established intake procedures. Ensure all required information is collected accurately and completely to support efficient project initiation.Multi-Line Phone ManagementAnswer and manage incoming calls during business hours while maintaining professionalism, empathy, and responsiveness during high-volume periods.Systems & DocumentationAccurately enter and maintain information across multiple platforms including PSA, Proven CRM, Podium, and various Third-Party Administrator (TPA) systems such as Contractor Connection and other insurance-related portals.Coordination & CommunicationWork closely with branch locations, operations teams, project managers, and other internal stakeholders to ensure opportunities are routed appropriately and customers receive timely follow-up.Customer Guidance & SupportHelp customers understand the restoration process and next steps while providing reassurance and clear communication during what can often be a stressful situation.Problem ResolutionIdentify missing information, clarify customer needs, and proactively resolve intake-related issues to ensure a seamless customer experience.Partner with fellow NOC team members and location personnel to maintain service excellence, support workload balancing, and contribute to continuous process improvement.QualificationsEducationHigh School Diploma or equivalent requiredExperience2+ years of customer service, administrative support, call center, intake coordination, dispatch, or related experience preferredExperience operating a multi-line phone system strongly preferredRestoration industry experience is a plus but not requiredExperience working in insurance, property services, customer care, hospitality, retail, healthcare, or other customer-focused industries is highly valuedTechnical SkillsStrong computer proficiency and ability to navigate multiple systems simultaneouslyExperience with CRM, customer service, scheduling, or project management software preferredProficiency with Microsoft Office applicationsStrong data entry accuracy and attention to detailKnowledge, Skills & AbilitiesExceptional customer service and communication skillsAbility to remain calm, patient, and compassionate in challenging situationsStrong multitasking and organizational abilitiesAbility to manage a high volume of calls and tasks while maintaining accuracyExcellent listening and problem-solving skillsAbility to work independently in a remote environment while remaining highly engaged with the teamCommitment to serving others with professionalism, empathy, and integrityCompetitive Compensation PackageFull Health Benefits: Medical, Dental, Vision, Short-Term Disability, Long-Term Disability, and Voluntary LifeSafe Harbor 401(k) with up to 4% Company MatchPaid Time Off Package Including Your Birthday Off Every Year5 Paid Mission Trip DaysOpportunities for Professional Development and GrowthOpportunity to Make a Meaningful Impact in a Growing, Faith-Driven CompanyEqual Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.#J-18808-Ljbffr
