About the role
The Sales Order Administrator & Collections Specialist is a valued member of the Nox Health team and contributes to achieving departmental and organizational goals through collaboration, accountability, and a commitment to excellence. This role partners across the organization to deliver impactful work while embracing innovation, continuous improvement, and a people-first approach.
What you'll do
- Process incoming sales orders using Microsoft Dynamics CRM / Business Central ensuring accurate and timely fulfillment.
- Validate customer information to confirm all technical, pricing, and purchase order requirements are met, and issue formal order acknowledgements.
- Coordinate closely with logistics teams for accurate reporting of inventory availability.
- Monitor order status, follow up on pending orders, and proactively communicate potential issues or delays to customers and Regional Sales Managers.
- Address customer complaints, investigate customer invoice disputes, short-payments & pricing discrepancies.
- Ensure all sales orders are accurately invoiced and sent to customers in a timely manner.
- Perform outbound collection calls and emails for past-due invoices while maintaining a professional, customer-centric approach.
- Review AR Aging Reports to identify delinquent accounts and send weekly payment reminders to overdue customers.
- Reconcile cash received from bank to customer accounts.
- Collaborate with Finance & Accounting team to evaluate and address delinquent accounts.
Qualifications
- High School diploma or equivalent; Bachelors degree a plus.
- 2+ years experience in order processing, invoicing, customer service, & accounting support.
- Proficient in Microsoft Office.
- Experience with Microsoft Dynamics CRM and Business Central preferred.
- Excellent customer service, communication and collaboration skills.
- Highly organized with strong attention to detail and accuracy.
