OverviewAs a Dedicated Meta Technician Expert, you will operate as a highly skilled, autonomous field professional responsible for the end‑to‑end execution of break‑fix, installation, and ad‑hoc maintenance activities, as well as core merchandising responsibilities. This role requires expert‑level technical proficiency, independent decision‑making, and ownership of in‑market outcomes. You will ensure optimal performance, functionality, and visual standards across all Meta displays within your assigned territory.Responsibilities include diagnosing and resolving complex technical issues, executing installations and display refreshes, and maintaining full compliance with planograms (POG) and brand standards. As a trusted field expert, you will proactively identify opportunities for improvement, manage service execution with minimal oversight, and deliver consistent, high‑quality results that meet or exceed program expectations.SalaryMinimum Pay: USD$20.00/Hr.Maximum Pay: USD$21.00/Hr.What We OfferCompetitive weekly pay and early wage access – get paid when you need itHealth and wellness benefits plansPaid time off and holidays401(k) with employer matchingPaid training, drive time, and mileage between store locationsEmployee discountsReferral bonusTax savings with flexible spending accounts for parking, transit, dependents, and healthcare costsOpportunity to work with a growing company that actively rewards and promotes its employeesWhat You'll DoExecute weekly service visits across an assigned route of retail locations (24–35 stores based on market), while adhering to established schedules and program requirementsConsistently complete assigned work according to established schedules and minimize unnecessary reschedulingDiagnose and resolve complex technical issues to maintain full functionality and performance of all assigned displaysExecute end‑to‑end installations, display builds, and refreshes, including fixturing, cabling, media players, and security componentsIndependently manage and complete ad‑hoc service requests within 48–72‑hour SLAs, where requiredEnsure full compliance with planograms (POG), brand standards, and display requirements across all locationsProactively identify root causes of recurring issues and implement sustainable solutionsAccurately document and report all service activity, outcomes, and insights on timePerform merchandising tasks including inventory replenishment, POP placement, and pricing/fact tag executionManage and maintain/reconcile trunk stock inventory, ensuring appropriate replacement parts are available to support efficient service delivery and first‑time fix successBuild and maintain strong relationships with in‑store personnel as a trusted field expertParticipate in team calls, client interactions as required, and field ride‑alongs to support program successComplete administrative tasks with accuracy and timeliness, including scheduling and same‑day reportingAdapt to evolving business needs and take ownership of additional responsibilities as assignedMaintain compliance with all company safety policies, required training, certifications, and professional standardsWhat You'll BringExperience and EducationHigh school diploma or equivalent requiredExperience with display installations, merchandising, and planogram executionExperience using basic tools required to maintain displaysExperience diagnosing and resolving physical display issues, including lighting components, fixtures, and non‑functioning buttonsExperience identifying and resolving electronic and connectivity issues, including cabling, power, and component integrationSkills And AttributesStrong verbal and written communication skills with the ability to professionally interact with store personnel and internal teamsAbility to independently manage an assigned account base, prioritize workload, meet SLAs, and make sound decisions with minimal supervisionDetail‑oriented and highly organized, with a commitment to delivering high‑quality work and exceptional customer serviceStrong analytical skills with a focus on root‑cause identification and long‑term resolutionAdvanced troubleshooting, installation, and repair capabilities across hardware, displays, and connected systemsMust commit to completing the market area's minimum weekly or special project hours requestAble to read POG schematics and wiring diagrams and correctly connect componentsMust be proficient using your personal Smartphone/Tablet with GPS functionality to upload photos, report assignment data, reference documents while in‑store, and schedule visitsAbility to drive on behalf of the company in compliance with company guidelines, with access to reliable transportationMust have a basic toolkitIncludes a basic toolkit:A basic toolkit includes a multi‑screwdriver, torx security bit set, hammer, cordless drill, allen wrench, box cutter, rubber mallet, socket set, needle nose pliers, precision wire cutters, crescent wrench, easy off, putty knife, microfiber cleaning cloth, and goo goneAvailability and LogisticsTravel up to 120 miles with paid drive time and mileage per company policyWillingness and ability to travel for 2–3 days to participate in in‑person trainingAvailable to work 40 hours per week minimum Monday through Friday (starting at 8 am), with occasional weekend work, if requested, with advanced noticeAny hours exceeding 40 in a workweek will be communicated in advance by leadership, to the extent possible. All hours and shifts comply with state and local requirements for wages, hours, overtime, and rest break guidelinesPhysical RequirementsRegularly stand, walk, bend over, reach overhead, crouch, kneel, balance, grasp, push or pull, talk and/or hear, and driveAlways lift and carry supplies into the store up to 10 poundsRegularly lift and carry up to 40 poundsFrequently lift and carry up to 25 poundsContinuous hand/eye coordination and fine manipulationOccasional travel via flight or other modes of transportationImportant InformationChannel Partners Solutions is an equal‑opportunity employer in every aspect of employment, including but not limited to; selection, training, development and promotion of the most qualified candidates and employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by state or local law. Channel Partners is committed to equal employment opportunity in all other privileges, terms and conditions of employment that may not be covered in this statement. Channel Partners is an at‑will employer.#J-18808-Ljbffr
