About UsVisa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.Job DescriptionVisa Consulting and Analytics (VCA) is the externally facing strategy consulting group of Visa. We draw on our expertise in strategy consulting, data analytics, and industry experience to develop fact-based recommendations that improve client performance. Our clients span the payments ecosystem, including financial institutions, merchants, fintechs, acquirers, and payment processors.The VCA Risk Practice advises clients on core risk management priorities across the card lifecycle, including fraud, authorizations, disputes, underwriting, and adjacent managed services.Visa is seeking a Director to lead the commercialization of Visa Disputes Optimization (VDO) across North America. This individual will serve as the primary commercial lead within VCA for VDO, partnering closely with VCA segment teams, Account Executives, Client Services, and product and delivery partners to evangelize the offering, shape client opportunities, and scale revenue growth. The role is ideal for a commercially‑minded risk leader who can translate deep expertise in disputes optimization into scaled revenue growth. The successful candidate will be a strong evangelist and connector—able to build conviction across internal stakeholders, develop compelling ROI‑driven narratives, and drive client adoption.The role requires a strong blend of subject‑matter expertise in disputes optimization, consultative selling, cross‑functional leadership, and client engagement management. The ideal candidate will be equally comfortable acting as a strategist, seller, and subject‑matter expert—translating capabilities into clear client value, building compelling ROI‑driven narratives, and supporting sales pursuits while ensuring successful delivery in partnership with the VDO team.Core ResponsibilitiesServe as the internal and client‑facing subject matter expert for Visa Disputes Optimization, including use cases, client pain points, and expected outcomesEvangelize the VDO offering across VCA segment teams and broader Visa partners to expand awareness and build a strong pipelinePartner with segment leads, account executives, and Client Services to identify, shape, and advance client opportunitiesLead consultative sales efforts by diagnosing client needs and positioning tailored VDO solutionsDevelop ROI frameworks, sales collateral, and executive‑ready narratives that clearly articulate valueSupport the full commercialization lifecycle, including opportunity qualification, solutioning, pricing input, and proposal developmentCoordinate closely with the VDO delivery team to ensure strong alignment between what is sold and what is deliveredBuild and manage a robust pipeline of opportunities with accountability for sales goals and offering scaleCollaborate across Risk, Product, Client Services, and other Visa teams to align priorities and bring integrated solutions to clientsProduce insights and recommendations that improve client disputes performance and operational outcomesAct as a thought leader on disputes by identifying market trends, client needs, and opportunities to evolve the offeringSupport or lead client engagements as needed to strengthen market credibility and delivery qualityCore CapabilitiesDeep understanding of disputes management, operations, and optimization strategiesAbility to translate complex concepts into clear business implicationsStrong credibility with clients and internal stakeholdersConsultative SellingAbility to identify client needs and position tailored solutionsExperience building ROI‑driven business cases and sales narrativesStrong relationship‑building skills across client and internal stakeholdersProblem SolvingStructured, analytical approach to identifying key drivers of client challengesAbility to convert insights into actionable recommendationsCollaborationProven ability to operate in a highly matrixed environmentStrong cross‑functional partnership and influence skillsCustomer CentricityDeep understanding of client pain points in disputes and post‑transaction servicingAbility to connect Visa capabilities to client business outcomesExecutive CommunicationStrong executive presence and storytelling skillsAbility to develop and deliver clear, compelling presentations for senior audiencesThis is a remote position. A remote position does not require job duties be performed within proximity of a Visa office location. Remote positions may be required to be present at a Visa office with scheduled notice.Basic Qualifications10 or more years of work experience with a Bachelor's Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or at least 3 years of work experience with a PhDPreferred Qualifications12 or more years of work experience with a Bachelor's Degree or 8‑10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhDDemonstrated expertise in disputes, chargebacks, or post‑transaction risk/operationsExperience in payments, financial services, fintech, or management consultingProven ability to commercialize solutions and drive revenue growthExperience partnering across sales, product, and delivery teamsStrong client‑facing experience, including opportunity shaping and executive presentationsAbility to engage credibly with client leaders across risk, operations, and servicing functionsStrong analytical and financial acumen, including ROI modelingSelf‑motivated, results‑oriented, and able to manage multiple prioritiesExcellent communication, storytelling, and collaboration skillsU.S. Applicants OnlyThe estimated salary range for this position is $151,600 to $257,000 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job‑related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.Work HoursVaries upon the needs of the department.Travel RequirementsThis position requires travel 5-10% of the time.Mental/Physical RequirementsThis position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.Visa is an EEO EmployerQualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with the EEOC guidelines and applicable local law.#J-18808-Ljbffr
