Lumen seeks a Manager, Operations to lead a blended team of System Engineers and Activation Technicians delivering timely activation and post-activation support for the NaaS portfolio. You will balance operations, coaching, and customer experience to ensure efficient activations and urgent resolution of escalations.You will collaborate with IT, Engineering, and Automation teams to reduce fallout, improve order flow, and adopt AI-driven solutions.#J-18808-Ljbffr