Why Join Us Be part of an organization that's driving change and consistently recognized as a top employer. At Deluxe, we know that great people build great companies—and we invest in you accordingly. We're proud to be recognized as a Great Place to Work and a top workplace for Moms, Dads, LGBTQ+ employees, and Veterans. We offer competitive benefits starting on day one, designed to support your life both in and out of work. 42% of our employees have stayed for 10+ years, citing our people, benefits, work‑life balance, inclusive culture, and team support as key reasons why.Responsibilities Provides technical customer service to external and internal customers for their respective remote deposit capture product(s). Utilizes internal processes and tools to log, track, update and complete work items initiated by customers. Works independently using comprehensive understanding of remote deposit capture software. Monitors support ticketing system, specifically the application group queue, for incoming support issues, contributes to the team workload by taking tickets from the application group queue within the defined SLA guidelines, uses the appropriate Action ID Codes, documents customer interactions, actions taken, current status and next steps throughout the support ticket lifecycle. Keeps stakeholders updated as needed to include customer updates based on follow‑up SLA guidelines. Identifies repetitive service issues and determines if the issue is a system problem or training issue. Takes steps to resolve through reporting issues to QA/Development for consideration in future development efforts or by working with customers to close training gaps when repetitive issues are deemed to be training related. Isolates application or operating system problems so that they can be escalated to the proper development organization or system technology team. Takes ownership and works hand in hand with development to resolve escalated issues including gathering data and files, initial testing and ongoing tests in the path to resolution.Basic Qualifications Associate's degree or Technical Certificate plus 2 years of experience in Tech Support or customer serviceExperience working with computers in a Microsoft Windows environmentMust be 18 years of age or olderPreferred Qualifications Bachelor's Degree in Computer Science or related field2+ years experience with the WAUSAU product or relevant IT backgroundGood written and verbal communication skillsExperience in tech industry customer service or technical support preferredBenefits Healthcare (Medical, Dental, Vision)Paid Time Off, Volunteer Time Off, and HolidaysEmployer‑Matched Retirement PlanEmployee Stock Purchase PlanShort‑Term and Long‑Term DisabilityInfertility Treatment, Adoption and Surrogacy AssistanceTuition ReimbursementDeluxe Corporation is an Equal Employment Opportunity employer: All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnicity or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law. Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process. Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre‑employment testing, or otherwise participating in the employee selection process, please direct your inquiries to deluxecareers@deluxe.com.#J-18808-Ljbffr
