Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.OverviewWe're seeking an IT Support III (L3) Specialist to provide frontline, end-user focused technical support and ensure a smooth day-to-day technology experience across our client's organization. This role centers on responsive support, troubleshooting, and user enablement across core systems and devices. The position also supports users through an ongoing transition to Google Workspace as part of normal support activities.ResponsibilitiesProvide first-line IT support by monitoring and responding to #it_ask requests in Slack and ServiceNow ticketsTroubleshoot hardware, software, and basic network issues across Windows, macOS, and mobile devicesResolve common connectivity issues, including Wi-Fi, VPN, and LANInstall, configure, and support operating systems, applications, and peripheralsManage user accounts and access across Google Workspace, Microsoft 365, and other core systemsSupport onboarding and offboarding processes, including device setup and access provisioningAssist end users with day-to-day questions and issues related to Google Workspace and existing toolsMaintain IT inventory and track device assignmentsProvide support for conference rooms and meetings, including basic AV troubleshootingDocument solutions and contribute to internal knowledge base articlesEscalate more complex technical issues to senior team members or specialized teams as neededDeliver a high level of customer service and clear communication to end usersQualifications3+ years of experience in a customer-facing IT support or help desk roleStrong troubleshooting skills across hardware, software, and basic networkingExperience supporting Google Workspace and/or Microsoft 365 environmentsFamiliarity with ticketing systems (e.g., ServiceNow) and communication tools like Slack, Zoom, or TeamsAbility to prioritize and manage multiple requests in a fast-paced environmentStrong communication skills with a focus on end-user experience and serviceExperience supporting both Windows and macOS devices#J-18808-Ljbffr
