Position PurposeThe Loyalty Program Analytics team conducts advanced modeling and analytics of customer data in order to provide insights to THD's senior leaders to support strategic decisions with actionable insights about THD's customers. The Sr. Analyst - Loyalty Program Analytics is responsible for supporting data analysis, insights derivation, and strategy enablement across our THD Loyalty programs. This position uses advanced statistical, econometric, and quantitative analysis techniques to develop in-depth understanding of THD's customers. This position also translates analysis outcomes into meaningful insights for a broad audience.Key Responsibilities15% Prepare clear and concise reports, charts, tables and presentations to support business decisions10% Work across the organization and leverage cross-functional teams to provide expert analytical support20% Conduct thorough analyses to develop / validate customer segmentations, develop and compute customer value metrics and support ad-hoc requests for data extraction, modeling and analysis20% Conduct analyses to understand the impact of potential business decisions on customer spend and profitability10% Interpret statistical and analytical results and make suggestions for modeling improvements15% Analyze transaction data to identify purchase triggers and indicators for future value customers in support of predictive / forward looking marketing campaignsDirect Manager/Direct ReportsThis position typically reports to Manager, Customer AnalyticsThis position has 0 direct reportsTravel RequirementsTypically requires overnight travel less than 10% of the time.Physical RequirementsMost of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.Working ConditionsLocated in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.No travel requiredMinimum QualificationsMust be eighteen years of age or older.Must be legally permitted to work in the United States.No associates report to this role on a permanent basis, but requires the technical leadership of a project work team: may select team members and assess capabilities, provide technical training, provide information necessary to meet work, project or program objectives, evaluate program or project performance.Preferred QualificationsBachelors degree in a STEM field or equivalentPrevious retail experience strongly preferredStrong verbal and written communications skills at all levels; ability to communicate technical information to both technical and non-technical audiencesProven ability to analyze, evaluate and interpret complex data using advanced statistical, econometric and quantitative analysis techniquesKnowledge of quantitative theories and techniques and their role in a business contextPrior experience with SQL, Python, and TableauProficient with PowerPoint and ExcelSkilled in translating business questions / problems into analytical modelsMinimum EducationThe knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.Minimum Years of Work Experience3CompetenciesAction OrientedCollaboratesCommunicates EffectivelyCustomer FocusDrives Results#J-18808-Ljbffr
