HR Help Desk Specialist (Temp)Location: Atlanta CampusResponsibilitiesThis position is responsible for investigating and resolving a broad range of simple to complex HR questions and issues by answering, evaluating, and accurately prioritizing incoming telephone, voicemail, email requests for assistance from college & division HR officers, managers, and staff across GSU.Upload background check file for new hires, validating if a prior check was run in the most recent 12 monthsRespond to requests for background and credit check statusesAnswer the HR Help Desk phone, create a ticket for all new callers, and update cases for repeat callers or resolutionsNotify HR Officers of background check decisionsProvide Tier one responses to callers and help desk tickets. Collaborate with subject matter experts in various departments to ensure tickets and callers receive a timely and accurate solution to their problemProvide the highest level of customer service in person, virtually, and over the phoneAssist HR Operations with Employment Verifications and requests for employment information to the Georgia Department of LaborSort and distribute mailOther duties, as assignedMinimum RequirementsBachelor's degree; or High School diploma or GED and four years of customer service, administrative or office experience; or a combination of education and related experience.Preferred RequirementsProficiency in Microsoft Office Suite and familiarity with office management software.High attention to detail and the ability to multitask in a fast-paced environment.Previous experience in a front desk, receptionist, or customer service role is preferred.Ability to work independently while contributing to a team-oriented environment.Problem-solving skills to address issues promptly and efficiently.Commitment to delivering high-quality customer service with a focus on precision and reliability.Experience in handling sensitive data and ensuring data privacy.Strong organizational skills with the ability to prioritize tasks effectively and meet deadlines.Excellent interpersonal and communication skills to interact with visitors and team members.#J-18808-Ljbffr
