Job Description - Collateral Management Associate (260000GS)Who We AreThrough our service brands Hyundai Motor Finance, Genesis Finance, and Kia Finance, Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai, Genesis, and Kia customers and dealerships. We provide vehicle financing, leasing, subscription, and insurance solutions to over 2 million consumers and businesses. Embodying our commitment to grow, innovate, and diversify, we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a values‑driven company dedicated to supporting both internal and external communities through volunteering, philanthropy, and the empowerment of our Employee Resource Groups. Together, we strive to be the leader in financing freedom of movement.We Take Care of Our PeopleAlong with competitive pay, as an employee of HCA, you are eligible for:Medical, dental, and vision plans with no‑cost and low‑cost optionsAnnual employer HSA contribution401(k) matching and immediate vestingVehicle purchase and lease discounts, plus monthly vehicle allowances by job level:Associate / Sr. Associate: $350Director: $800Executive Director: $900VP or Above: $1,000100% employer‑paid life and disability insuranceNo‑cost health and wellbeing programs, including a gym benefitSix weeks of paid parental leavePaid Volunteer Time Off, plus a company donation to a charity of your choiceWhat to ExpectThe Collection Impound Associate is responsible for managing accounts involving impounded vehicles, coordinating with various stakeholders to ensure timely resolution, and maintaining compliance with company policies and regulatory requirements. This role requires strong organizational skills, attention to detail, and effective communication to facilitate the recovery and release process.What You Will DoUtilize a consistent process to manage a queue of repo assigned accounts. Perform skip‑tracing activities leveraging all applicable skip trace tools to locate customer information.Locate and update vehicle location information with vender to facilitate arrangements to pick up collateral.Review and validate accounts with missing/incorrect location information.Properly document account information and input data in the appropriate systems.Actively participate in coaching and development sessions/trainings to co‑create solutions that enhance individual performance and overall department/team performance.All other duties as assigned.QualificationsWhat You Will BringHigh school diploma or GED equivalent.Previous experience in a Collections role with heavy skip‑tracing responsibilities.Education in lieu of experience.Ability to multi‑task and independently manage their time daily to ensure productivity and goals are met.Strong skip‑tracing skills – Ability to utilize various skip‑tracing tools (where applicable).Basic computer skills – Knowledge of Windows including Word and Excel.Strong communication skills – Ability to clearly communicate thoughts and ideas to peers and customers.Strong listening skills – Ability to listen and understand direction.Employees in this class are subject to extended periods of sitting, standing, and walking, vision to monitor and moderate noise levels. Work is performed in an at home and office environment.The posted salary range for this job takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; geographic location, and other business and organizational needs. Successful candidates may be hired anywhere in the salary range based on these factors. It is uncommon to hire candidates at or near the top of the range.This notice only applies to our applicants who reside in the State of California.The latest version of our Privacy Policy can be found here. This Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018, as amended as amended by the California Privacy Rights Act of 2020 ("CCPA").If you have any questions about CCPA regarding California residents or HCA team members, please contact the Privacy Team at Privacy2@hcs.com.#J-18808-Ljbffr
