Make your mark in Aerospace ClaimsOur Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.The Aerospace claims team is a global unit providing comprehensive claims service for manufacturers, airlines, airports and general aviation clients.How you will create an impactThe Claim Manager – General Aviation is a key leadership position and you will be responsible for managing the Hull, Light Aviation and Vertical Unit team including direct reporting responsibility for a team of approximately eight adjusters located throughout the US.You will serve as both a people manager and a technical referral point for NA Aerospace claim team members. You will lean on your established aviation claims adjusting experience and industry presence in your significant client and broker engagement responsibilities, as well as internal stakeholder reporting requirements including critical identification of loss trends and risk management opportunities. You will be required to develop talent from within the team and ensure operational excellence. You will also be responsible for adjusting a selection of the department's most complex claims, and collaborate with NA Aerospace Claim leaders, Global and NA Aerospace underwriting business leads and stakeholders to deliver a consistent, efficient and customer centric NA Aerospace claim proposition.Provide strong technical Aerospace claim leadership across the general aviation sub-class within NA Aerospace Claims aimed at ensuring the best possible loss outcomes through Total Cost of Claim management and initiativesDelegate, in accordance with Global guidelines, reserving, payment and settlement authority to NA Aerospace claim team members in conjunction with Global International, Specialty and Aerospace Claim managementResponsible to communicate, update and maintain compliance with established AIG Litigation Claim guidelines, ensure appropriate and timely engagement with AIG Legal department and schedule, coordinate and host cross-functional litigated claim file roundtables.Work closely with Specialty leadership and Head of NA Aerospace Claims to ensure appropriate resource levels and skill sets to support the NA Aerospace claim portfolioResponsible for timely and accurate reporting of NA Aerospace major claim casualties and catastrophesEstablish and maintain strong relationships with Global / NA Regional Aerospace underwriting, actuaries, finance, reinsurance, customers and brokers.Support underwriting partners in account management and new business development.Consistently review existing best practice guidelines and claim adjustment procedures in conjunction with the Head of NA Aerospace Claims and recommend improvements as needed to ensure best practicesMaintain superior Aerospace claim team skills by supporting / providing technical training, keeping claim staff current with industry custom and practice and recruiting top Aerospace claim talentLead AIG's North American Aerospace claim industry thought leadership by contributing to and participating in local market seminars, programs and industry eventsIdentify and report NA Aerospace claim trends, lessons learned and risk management opportunities to the Head of NA Aerospace claims as well as relevant Aerospace stakeholders (underwriting, actuarial, finance, risk management)Support Head of NA Aerospace Claims on all assigned projects and initiativesEnable and facilitate NA Aerospace Claims team compliance with all appropriate governmental regulatory and AIG Corporate claims governance guidelinesWhat you'll need to succeedProven leadership and personnel management skillsExtensive Aerospace general aviation claim management experienceDemonstrated ability to manage a broad range of stakeholdersHighly collaborative approach across functions and geographiesAbility to manage and influence team and stakeholders across North AmericaStrong technical Aerospace claim capability to manage and oversee AIG's NA Aerospace Claim portfolio and adjust AIG's NA Aerospace complex aircraft damage claimsEstablished positive reputation and market presence in Aerospace Insurance claim managementAbility to manage / minimize the total cost of Aerospace claimsBenefitsOur Total Rewards Program is a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.Functional Area: CL - ClaimsAIG AEROSPACE ADJUSTMENT SERVICES INC#J-18808-Ljbffr
