Position DescriptionE80 Group is seeking a Regional Customer Service Operations Manager for the Southeast region, reporting to the CS Operations Manager USA & Canada. This role is responsible for ensuring the performance, reliability, and overall effectiveness of E80's fully automated intralogistics systems across key customer sites in the region. The position leads a multidisciplinary service organization—including resident engineers, remote support, and back‑office teams—to maximize system uptime, optimize performance, and ensure full compliance with contractual SLAs. It also serves as the operational owner of customer success, acting as a key liaison between Service, Project Management, and Reliability Engineering to continuously enhance system output and support customers in achieving their operational goals.Key ResponsibilitiesOwn system performance across assigned sites (uptime, throughput, reliability)Lead field service teams (RAEs, support engineers, coordinators) across multiple locationsDrive SLA execution and act as contract owner for key accountsLead cross‑functional execution across Service, PM, Engineering, and SalesManage escalation and resolution of complex technical and operational issuesIdentify and deliver improvement initiatives (retrofits, optimizations, upgrades)Develop high‑performing teams through coaching, accountability, and performance managementKPIs / Success MeasuresSystem uptime and availabilityAlarm rate reduction and resolution timeSLA compliance and customer scorecardsThroughput and system performance improvementsTicket backlog and resolution cycle timeCustomer satisfaction (measured through performance outcomes, not surveys alone)QualificationsRequired7+ years in automation, intralogistics, or material handling (service, operations, or project roles)Experience leading cross‑functional technical teams in complex environmentsStrong understanding of automated systems (LGVs, ASRS, robotics, packaging lines)Proven ability to manage customer‑facing operations and escalationsData‑driven mindset with strong analytical capabilityPreferredExperience with PLC troubleshooting or industrial controlsBackground in reliability engineering, maintenance, or continuous improvementFamiliarity with SAP, Salesforce, or similar systemsCompensation$120K - $140K DOE (FLSA Exempt)BenefitsHealth InsuranceDental InsuranceVision InsuranceLife InsuranceShort‑Term DisabilityLong‑Term DisabilityPTO401(k) MatchLocationSoutheast (Atlanta‑based)TravelUp to 50%EEO StatementQualified applicants will receive consideration. E80 Group does not tolerate any kind of discrimination or offensive behavior against one's personality (for example, moral, sexual or other kind of harassment, intimidation, persecution and other), or social exclusion or unfair treatment due to nationality, race, colour, ethnic or social origin, membership of a national minority, property, birth, disability, age, sexual orientation, gender, genetic features, family status, religions or political views or physical disabilities, veteran status, citizenship status, marital status, or pregnancy. We honor our commitments under articles 1 and 18 of Law No. 68/1999 and give special consideration to candidates in protected categories.#J-18808-Ljbffr
