OPEN TO CANDIDATES IN THE SOUTHEAST The Zaxby's Support Center is looking for a Field Training Manager to join the Company Stores Operations team. The role of the Field Training Manager is to oversee, deliver, and implement training initiatives and programs for the Zax LLC restaurants. The Field Training Manager provides coaching and guidance to the Certified Training GMs, monitors MITs' training progress, and evaluates training effectiveness against performance standards. This role is a key advocate for Training and Development by representing the function as a training specialist. As an individual contributor, you will bring a willingness to roll up your sleeves as well as demonstrate the resourcefulness required to function well within a lean, fast-paced environment.Requires up to 70% travel.Benefits IncludeMedical, Dental and Vision insuranceCompany-paid Short and Long-Term Disability insuranceCompany-paid Basic Life insurance401K participation50% off meal discount at company-owned locationsChild Care Assistance PlanEducation Assistance ProgramParental LeavePTO and Company HolidaysEssential Job FunctionsEssential duties may include but are not limited to the following:Administer Zax Training ProgramsPartner with District Manager and Regional to identify, select, on-board, and certify new training facilities via the certification processEnsure Certified Training Facilities (CTF) provide an optimal learning environment and adhere to training program standards as documented by ZFLEstablish training goals for CTFs in partnership with DM and RMOn-board, train, and certify the Certified Training GM with the DM and Certified Training FacilityTrain, Coach, SupportClearly communicate objectives, and training initiatives with CTGMs to meet company goalsFollow up with Certified Training GM monthly (physically and/ or virtually) to be in contact and discuss MIT progress, training needs, and company implementationsValidate General Manager of Training CertificationsSupport Hub Trainings for company-owned restaurantsAssess and re‑shape curriculum and content for training program as needed, including the certification of the CTGMSupport new store openings for company-owned restaurants with training, coaching, and providing feedback to store-level staff and DMConduct ServSafe Training and Certification classes as neededMonitor MIT progress to meet training milestones, timelines, and goals by executing touchpoints with all MITs during each phase of Training, combination of phone calls, emails, and face‑to‑face interactions to gauge performanceVisit MITs a minimum of 3–4 visits during the MIT training weeks to evaluate and support training progress as well as provide post‑training supportMonitor performance outcomes of the CTGM and CTF and ensure key performance indicators are achievedCoach CTGM to improve performance and ensure CTF standards are being metConduct and document CTF visit to evaluate operational effectiveness and MIT requirements, including bi‑annual auditsKey CompetenciesAbility to identify, troubleshoot, and take corrective actions on the unit levelsStrong coaching and evaluation skillsServant leadership skills, ability to influence othersExceptional people skills, ability to collaborate with others, build trusting relationships, can work cross‑departmentally at the Support CenterInitiative‑taker, internally motivated and driven to succeed, accountable to high personal standards of conduct and professionalismAbility to function as a change agent and facilitate and support change initiatives to help meet organizational goalsEffectively and professionally communicates (written and verbal)Strong facilitation, presentation skill, and public speaking skills; proficient in Microsoft Office (Word, Excel, PowerPoint, and Outlook) and able to adapt to new systems quicklyActively reflect our people, values, and culture while influencing the organization and executive team through daily actions, behaviors, and impactDemonstration of a disciplined approach to planning and prioritizing short and long‑term objectives and will be skilled at filtering and disseminating best practiceEducation and Experience GuidelinesEducation: Bachelor's degree in hospitality, restaurant management, business administration or related field; OR equivalent combination of education and experienceExperience: 5+ years of restaurant unit or multi‑unit management experience, leadership experience, and experience training and developing individuals and teamsSalary Range$70,000 - $80,000Zaxby's Franchising LLC is an equal opportunity employer and does not discriminate in employment decisions based on any factor protected by federal, state or local law.#J-18808-Ljbffr
