What We Do:Florence software advances cures by helping the world's most important research sites do their best work. Our solutions are now used by over 30,000 research teams in 70 countries around the world—we're the most widely deployed site workflow tool in the industry. By the end of the decade, we'll double the pace at which new medicines get to market by doubling the output of trial site teams. To date, we were named a Deloitte Fast 50 business, G2 Category Leader, an Inc. & AJC best place to work, and an Inc. 5000 company five years in a row.At Florence, we are committed to make the world a better place by accelerating research while providing an environment for our employees where they can be happy in their lives, enjoy their jobs, and grow.What You'll Bring to The Team:We're looking for a highly technical, customer-oriented Field Engineer to help bring Florence's Trial Operations Platform to life across clinical research sites, sponsors, and CROs. You'll operate at the intersection of product, engineering, and customer success—owning implementations, integrations, and data workflows that power real‑world clinical operations.You Will:Be a team player: contribute to our culture, bring creative solutions to industry challenges, and help build a world‑changing companyWork directly with customers to deploy, configure, and optimize the Florence platform in real‑world clinical environmentsOwn end‑to‑end integrations—from discovery and requirements gathering through deployment, training, and ongoing supportDesign, build, and maintain middleware and integrations between Florence and external systemsDevelop and troubleshoot API‑based integrations, data pipelines, and system interoperability workflowsBuild and maintain custom reporting solutions using Snowflake and SQLTranslate customer workflows and data requirements into scalable technical solutionsTroubleshoot complex issues across cloud infrastructure (AWS), integrations, and data flowsPartner closely with product and engineering to debug issues, validate fixes, and inform roadmap decisionsEnsure high‑quality, secure, and compliant implementations (HIPAA, GxP, etc.)Act as a trusted technical advisor to customers, guiding best practices and long‑term success with FlorenceAn Ideal Candidate is/has:Strong technical background (software engineering, solutions engineering, or similar)2+ years of experience in a technical, customer‑facing or integration‑focused roleComfortable writing and debugging production code in JavaScript/TypeScriptExperience building or maintaining integrations and middleware between systemsProficiency with REST APIs, web services, and debugging distributed systemsHands‑on experience with SQL and data modeling; experience with Snowflake or similar data warehousesFamiliarity with cloud environments (AWS preferred)Strong problem‑solving skills in ambiguous, real‑world environmentsExcellent communication skills—able to translate between technical and non‑technical stakeholdersAbility to manage multiple customer engagements and priorities simultaneouslyExperience with tools like Git, Postman, and scripting (JavaScript, Python, or similar)Bonus points if you have:Experience in healthcare, clinical trials, or regulated environmentsFamiliarity with EDC, eTMF, or clinical research workflowsExperience with event‑driven architectures or ETL/ELT pipelinesKnowledge of AWS services (Lambda, S3, API Gateway, Step Functions, etc.)Experience with authentication/authorization (OAuth, SSO, JWT) in integrationsKnowledge of security and compliance frameworks (HIPAA, SOC 2, GxP)Experience building internal tools or automation to improve deployment and reporting workflowsBackground in startups or fast‑paced environmentsWhat's in it for you?Do well. We offer a competitive compensation package, medical and dental insurance, and office space in the heart of the city.Do good. We insist that health technology is the highest calling for software development. We pride ourselves on working on something bigger than ourselves; helping advance cures and therapies.Make the leap. Join our high‑output culture to create innovative, modern, and purposeful software solutions.Florence supports workplace diversity and does not discriminate on the basis of race, color, religion, gender identity or expression, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, physical disability, or any other protected class.#J-18808-Ljbffr
