About FIXD & AppraisalPRO:FIXD breaks car problems down into simple and understandable terms, so drivers know the price of a repair when they take their car to the shop. The FIXD Sensor plugs into the diagnostic port of a driver's car and communicates via Bluetooth to the FIXD app.AppraisalPRO is FIXD's B2B product that helps dealerships during the vehicle appraisal process. We detect any problems with trade-in vehicles, provide estimated reconditioning costs for a vehicle, a consumer-facing condition report for use in negotiations, and a comprehensive analytics platform. We integrate with dealers' inventory management systems, like vAuto, to make appraisals fast and simple.On-Target Earnings (OTE) for this role is $80,000 to $100,000Job Description:AppraisalPRO's Client Success Managers (CSM) own the relationship with each customer from on-boarding and on-going support to account expansion. The CSMs are ultimately responsible for making sure the clients in their portfolio are constantly finding value in the AppraisalPRO system.RoleOnboard dealership customers to AppraisalPRO and conduct initial trainingQuickly and effectively aid customers in resolving technical issues and coordinate with internal engineering teams to resolve any issuesProactively provide support by actively monitoring product usage to identify red flagsInfluence and build rapport with key decision-makers in order to become their trusted advisorSecure referrals to other potential dealership customers from existing customersPresent recommendations on platform and user experience improvements to our Product and Engineering teamQualificationsThe ability to quickly build relationships and trustExcellent interpersonal skillsStrong communicator who can present and write well, extremely responsiveAbility to multitask and prioritizePassion for providing top-notch customer servicePlusExperience in the Franchise Dealership industryHealth Care Plan (Medical, Dental & Vision) for you and your family401k - 5% matchPaid Time Off (Vacation, Sick & Public Holidays)Training & DevelopmentFree Food & Snacks#J-18808-Ljbffr
