The NOC Lead (Network Operations Center Lead / Enterprise Operations Lead) is responsible for leading Network Operations Center activities and services to meet the needs of the company's program. This role manages NOC processes and operations, coordinates with IT and service provider teams, ensures compliance with IT policies and best practices, and works closely with stakeholders to ensure customer satisfaction, continuous improvement, and alignment with program objectives.Key ResponsibilitiesLead Network Operations Center activities and servicesManage NOC processes, workflows, and operational proceduresCoordinate with multiple IT teams and service providersMonitor network infrastructure and system performanceEnsure adherence to SLAs and performance standardsImplement continuous improvement initiativesProvide technical leadership and escalation managementReport NOC performance metrics to senior managementRequired QualificationsBachelor's degree in IT, Business Administration, or Management8+ years in service delivery management or NOC operationsMinimum 3 years in a leadership or supervisory positionDeep understanding of service delivery principles and operationsStrong analytical, problem-solving, and communication skillsProficiency with ITSM platforms and network monitoring toolsDemonstrated leadership, organizational, and facilitation skillsExperience with federal IT operations and complianceJob Specific SkillsNetwork Operations Center ManagementService Delivery Leadership & OperationsNetwork Performance Monitoring & AnalysisTeam Leadership & CoordinationITIL Processes & Service ManagementPreferred SkillsITIL Foundation certificationServiceNow or similar ITSM platform expertiseNetwork monitoring tools (SolarWinds, Splunk, etc.)Federal IT environment and compliance knowledgeMulti-site operations coordinationCompensation RangesCompensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.EEO RequirementsIt is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.Physical RequirementsThe physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties" or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.DisclaimerThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.$94,100 - 154,500#J-18808-Ljbffr
