Zund America Inc., located in Oak Creek, Wisconsin is the US Headquarters of Zund Systemtechnik AG in Altstätten, Switzerland. Our cutting and routing tables enhance the production capabilities of our customers worldwide. Our cutting-edge software solutions and integration technologies allow us to push the limits of what is possible.Zund employees are engaged, passionate and actively contribute on all levels. Our culture allows all employees to develop new skills and grow their careers.Interested? Apply now and find out how you can be a contributing factor in our customers' success!Summary/ObjectiveThe Field Service Technician I is a customer-facing technical professional responsible for installing, troubleshooting, repairing, and performing preventative maintenance on Zünd digital cutting systems at customer sites across North America, with occasional international travel. This role also provides remote telephone and online support. This role requires professionalism, strong technical aptitude, ability to work independently under guidance, and a commitment to delivering excellent customer service.What you would do:Perform installation, troubleshooting, repair, and preventative maintenance of Zünd equipment at customer locations with minimal supervisionProvide timely, accurate telephone and remote technical supportPrepare and complete all service reports, warranty documentation, expense reports, and related administrative tasks accurately and in a timely mannerAccurately document service activity and machine data in Salesforce CRMFollow up on open service issues to ensure full resolution and proper documentationEscalate complex technical issues quickly and effectively to internal support resourcesInspect returned parts, evaluate warranty claims, and process associated documentationLearn and become proficient in Zünd software and digital cutting system operationsTrain customers on proper use of equipment and software, both on-site and remotelySupport trade shows, open houses, and in-house demonstrations, including occasional weekend travelWhat we require from you:Technical school education and/or one year of field service experience in a related industry is preferred but not requiredStrong mechanical, electrical, and pneumatic troubleshooting abilitiesCritical thinking and real-time problem-solving abilities with willingness to learn and apply new skills on the job.Self-motivated, reliable, honest, and capable of working independently under guidanceGood organizational skills and attention to detailWillingness and ability to work flexible hours, including overnight travel up to 80%Strong written and verbal communication skillsProficiency in Microsoft Office; familiarity with Salesforce or similar CRM system is a plusAbility to manage multiple tasks and priorities in a fast-paced, customer focused environment.Besides the fantastic state of the art facility and career growth we also offer an excellent Benefit Program that among others includes Medical, Dental and Vision Coverage, Life Insurance, Long-term and Short-term Disability Insurance and a Retirement Plan (401K).Zund America, Inc. is an EEO employer.#J-18808-Ljbffr
