This role is focused towards enabling and driving the growth of Cognitive Business Operations/Business Process Services F&A & HRO , building as well as strengthening the customer relationship in one of the largest Retail Accounts in North America.
Primary responsibility will be to create F&A & HRO growth strategy in the account, execute strategy by capturing new opportunities, deliver growth and revenues as per plan, and large contract closures
Key Responsibilities will include:
- Create, develop, and deliver the BPS growth strategy for F&A and HRO in one of the largest Retail accounts in North America
- Have a good understanding of competition (their strength and weakness) and their sales strategies to create a differentiated winning proposition for TCS
- Expert in building CXO, CXO-1 relationships and leveraging this relationship for business growth. Clear Value Articulation and Right Positioning of Business Process Solutions and Offerings
- Acquiring new opportunities by working in a collaborative manner with TCS North America sales teams & Service line / Industry Service Unit teams
- Responsible for Business Development, Demand Creation, Demand Capture, Customer relationship, Driving Opportunity Pipeline & Management, and meeting yearly Sales Targets
- Having deep understanding of F&A and HRO and industry specific Retail landscape, processes, precipitate client pain points and develop specific solutions addressing customers needs
- Expert in shaping large deals responsible customer accounts.
- Increasing the visibility of Business Process Services solutions with the customer
- Review MSA/contracts for onerous (critical) clauses before signing off. Flag off risks to mitigate
- Participate regular sales review meetings to discuss targets, performance, and win strategies.
Qualifications:
- CPA, CA, Postgraduate in Finance / MBA in Finance
- Big 4 experience and experience in working with large Business Process Management organizations is preferred
- Candidate with thought leadership and widely acknowledged in the F&A in Retail industry will be an added advantage
- Functional knowledge and a big picture view of business processes operations, shared services landscape of F&A and HRO Retail processes and data, and business operations
- Good understanding of shared services and outsourcing industry nuances etc.
- Good understanding of Business Process Transformations through digital interventions Agentic AI, Gen AI, RPA, Platforms
Salary Range: $158,025 - $213,780 a year
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