OverviewThis is a high-impact leadership role at the center of Origami's growth strategy. As Director of Account Management, you will lead a team of top-performing Account Managers responsible for deepening customer relationships, driving retention, and accelerating expansion across our platform. You will operate as a strategic partner to executive leadership, shaping how we engage our customers, unlock value, and scale long-term growth. This role is equal parts leader, operator, and strategist - owning a meaningful book of business, building a world-class team, and elevating how we deliver outcomes for our customers.Why This RoleOwn a critical growth lever for the business - retention and expansionLead a high-impact team with strong visibilityShape the future of customer strategy and go-to-market approachPartner directly with executive leadership on key initiativesResponsibilitiesWhat You'll DoLead and scale a high-performance team of strategic, sales-oriented Account ManagersDrive retention and expansion outcomes, including cross-sell and upsellStrengthen executive-level customer relationships and act as a trusted advisorPartner cross-functionally with Sales, Professional Services, Product, and MarketingOwn operational rigor including forecasting, team structure, and performance metricsEnsure strong customer outcomes including adoption, satisfaction, and measurable valueRecruit, develop, and retain top talentLeverage the installed base to drive referrals and new business opportunitiesQualificationsWhat You BringBachelor's Degree in a business-related field.10+ years of experience in account management, sales, or customer growth roles5+ years leading and scaling high-performing teamsProven track record of delivering retention and expansion growthStrong executive presence and communication skillsExperience in complex deal strategy and negotiationOperational rigor and forecasting disciplineBuilder mindset with ability to scale teams and drive changeInsurance or risk management experience preferredBenefitsMedical and Dental coverage available for employees, dependents, domestic partners, and spousesPaid Time Off - Flexible options plus 10 paid company holidays where availableAll full-time positions are hybrid, with many eligible to be completely remoteFully Paid by Origami Risk - Vision insurance, Short & Long-Term Disability Insurance, and Basic Life InsuranceGenerous family leave options - including adoption and foster care placementsPre-Tax Savings Accounts - Flexible Spending Account, Health Savings Account, Commuter Benefits, Dependent Care Savings AccountRetirement Savings - 401(k) with company match up to 4%Employee Assistance Program (EAP) - Confidential & Free support offered to colleagues facing personal or work-related complicationsEducation Assistance Program - to help colleagues pursue industry/role-specific certificationsWellness Benefits - reimbursement program to invest in healthy habits as well as support better colleague productivity and stress managementAdditional coverages available - Pet Insurance, Critical Illness Insurance, and Voluntary Life & AD&D coverage**Flexible PTO not available in California or the UKWho We AreOrigami Risk delivers single-platform SaaS solutions that help organizations best navigate the complexities of risk, insurance, compliance, and safety management. Founded by industry veterans who recognized the need for risk management technology that was more configurable, intuitive, and scalable, Origami continues to add to its innovative product offerings for managing both insurable and uninsurable risk; facilitating compliance; improving safety; and helping insurers, MGAs, TPAs, and brokers provide enhanced services that drive results. A singular focus on client success underlies Origami's approach to developing, implementing, and supporting our award-winning software solutions.Equal Opportunity EmployerOrigami Risk is proud to be an equal opportunity employer. We thrive and benefit from diversity and are committed to creating an inclusive and equitable environment for all employees. We do not discriminate against any individual based upon race, religion, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, color, sex, national origin, age, marital status, military or veteran status, disability, or any other characteristic protected by applicable law.#J-18808-Ljbffr
