Site LeaderPosition ProfileAccountable for the daily operations of small-site and acts as a go to person for a small team by reporting and escalating facility related issues to assigned leadership; assists in maintaining acceptable profit levels and ensures that customer service level expectations are met. Responsible for performing the contracted office services including, but not limited to: Copy services, Courier Services, Managed Print services, Hospitality, Imaging and Mail services. The Site Leader is the point person on site for customer issues and contract compliance for sites with no Site Manager assigned.Job Duties and ResponsibilitiesResponsible for daily operations of a mail room, copy center, or scanning facility including operating office equipment such as: PC, Copiers, Multifunction Devices, Imaging & Mail EquipmentMay be responsible for: Courier Services, Reception Services, Switchboard Operations, Shipping & Receiving, Delivering and Processing of MailActs as a go-to person for a small team of employees, while assisting with job assignment, scheduling of projects, supervising mandatory break times and by reporting and escalating facility related issues to assigned leadershipIs the point person on site for customer issues and contract compliance for sites with no Site Manager assignedResponsible for training and development of assigned staffHandles formal contact with the customer on a daily basisResponsible for effective implementation and management of RICOH Service Excellence programsAnalyzes problems with minimum guidance, while managing the resolutionUnderstands contractual Service Level Agreements, tracks progress, and can execute and report compliance and performance improvement measures effectively to customer key contactsAssists assigned leadership with recruiting, staffing and performance management of site personnelMaintains positive internal working relationships with all department employees by communicating in a professional mannerProvides training on workflow and machine operations when necessaryAchieves shift profitability in the area of cost of goods by effectively supervising the shift in the use of company materials and suppliesMeets quality and deadline standards by the effective use of job scheduling practicesMaintains efficient workflow by holding team members accountable for quality and efficiency of their workFacilitates resolution of issues concerning pricing, orders-in by interacting and communicating with sales departmentCompletes site reports and other paperwork on time and accuratelyMay maintain daily routine functions to include creating/completing work orders, contractor monitoring, inspections, reporting facility related issues, lending support as requiredMay include interaction with contracted vendors, facility management and occupantsMay be responsible for office supply inventory re-orderingMay be responsible for Conference room coordination and A/V equipment resource managementCompletes month-end management report in the absence of Site ManagerAssist the assigned AOM/ESM or NOM with training and development of site personnelPlace requisitions for site products and supplies by utilizing Oracle's iProcurement applicationPerforms other duties as assignedQualifications (Education, Experience, and Certifications)Typically Requires:High school or GED is required2+ years of experience in a related field (B2B and/or technical)Previous training experience strongly preferredPrevious 2+ years Customer facing work experience requiredDemonstrated proficient knowledge and understanding of technologyKnowledge, Skills And AbilitiesTactical facilitator of processesAbility to present to a small groupModerate Problem-Solving SkillsIntermediate Customer Service skillsIntermediate Technical aptitudeIntermediate Written and Verbal Communication skillsWorking Conditions, Mental and Physical DemandsTypically, an office environment with adequate lighting and ventilation, and a normal range of temperature and noise levelWork assignments are diversified. Interpret, comprehend, and apply complex material, data, and instruction. Prepare, provide, and convey diversified informationSome physical effort required. Work is mostly sedentary but does require walking, standing, bending, reaching, lifting, or carrying objects that could weigh up to 50 lbs. (e.g., papers, books, files and small parts, etc.)Moderate dexterity. Regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination)The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.#J-18808-Ljbffr
