Claims & Service Coordinator
Objectives of This Role
The Claims & Service Coordinator plays a pivotal role in ensuring the efficient processing of claims while
managing responsibilities related to Service & Warranty.
• Ensure effective and collaborative communication throughout the claims management process, fostering
positive relationships with both suppliers and customers.
• Act as the primary point of contact between our company and its suppliers, overseeing the
management of all claims.
• Coordinate with internal teams to ensure timely resolution of all claims filed with suppliers.
• Manage service and warranty operations and responsibilities by facilitating communication, scheduling,
and coordination.
• Manage multiple ongoing responsibilities in a fast-paced, time-sensitive environment.
• Prioritize clear communication, as each project involves coordinating with various stakeholders responsible
for different stages.
Responsibilities
Claims/Returns:
• File and manage claims with suppliers for defective materials, shipping errors, and material returns.
• Arrange inspections with suppliers and internal teams.
• Coordinate the replacement of defective materials within the claims process, including ordering
replacement materials, handling sample returns, scheduling installations, and communicating with
suppliers, homeowners, and internal teams at each stage.
• File return claims with suppliers and obtain return authorizations (RAs).
• Coordinate with the warehouse team and third-party shippers to arrange returns within the scope of the RA.
• Follow up with vendors to ensure timely processing of credits.
Service & Warranty:
• Manage the receiving, inputting, coordination, and scheduling of all postproduction service and warranty
repairs for assigned builders.
• Perform coordination of appointments with homeowners.
• Order materials based on internal inspection reports.
• Review the Open Orders report weekly and resolve any outstanding issues independently.
• Follow up with builders, customers, installers, and internal team members to ensure repairs are completed
timely, correctly, and permanently.
Skills and Qualifications
• 3+ years of experience managing claims or 5+ years in project management/coordinating roles.
• Strong organizational, time management, and prioritization skills, with attention to detail.
• Ability to work independently and collaborate effectively with internal teams, customers, and suppliers.
• Proven success in a corporate environment, working across all levels of management.
• Excellent written and verbal communication skills, with a focus on providing outstanding customer service.
• Ability to thrive in a fast-paced, multitasking environment with a positive, self-motivated attitude.
• Proficient in Microsoft Office, especially Outlook and Excel; RFMS experience is a plus.
