Customer Support Lead
We're seeking a Customer Support Lead who brings leadership, mechanical expertise, and a customer-first mindset. This is a hands-on role combining customer interaction, fleet maintenance, documentation, and team management. You'll lead check-in/check-out operations, ensure vehicles are road-ready, perform detailed auto work, and report issues-all while delivering a premium experience to our guests.
Bonus: We will train and sponsor you to become Polaris Certified, opening doors in the powersports industry.
Key Responsibilities
Guest Experience & Customer Support- Greet guests and oversee the full check-in/check-out process for rentals.- Ensure a friendly, informative, and professional rental experience.- Resolve customer issues and inquiries in person, by phone, or online.- Train and manage support staff in maintaining service standards.
Fleet Operations & Maintenance- Perform pre- and post-ride vehicle inspections.- Handle both basic and detailed mechanical work (brakes, fluids, suspension, etc.).- Ensure vehicles are clean, fueled, and safe for every customer.- Coordinate external repairs and keep vehicles in top condition.
Documentation & Reporting- Document all check-in/check-out steps in the rental system, including photos, damage reports, fuel levels, and mileage.- Maintain inspection logs, service records, and maintenance schedules.- Report all customer incidents, vehicle damages, and mechanical issues promptly to management.
Team Leadership- Lead daily operations and assign responsibilities to staff.- Monitor team performance and provide coaching or feedback.- Ensure safety, cleanliness, and efficiency at both locations.
Work Environment & Physical Requirements- Must be comfortable working outdoors in varying weather conditions.- Ability to lift up to 50 lbs and perform physical tasks (vehicle cleaning, inspection
