We are seeking a dedicated and compassionate Patient Service Representative to join our healthcare team. The ideal candidate will serve as the primary point of contact for patients, ensuring a positive experience by providing exceptional customer service. This role involves scheduling appointments, managing patient records, answering inquiries, and facilitating effective communication between patients and healthcare providers.

Requirements

Job Summary

The Patient Services Representatives is responsible for greeting (checking in and checking out), scheduling patients, and collecting, recording and balancing payments.

Patient Service Representative-l

Responsibilities

Greets patients as they arrive and manages 20-minute wait time.
Assists patient with intake processes including copying required documents.
Collects co-payments, co-insurance and deductibles and issues receipts.
Manages cashier box and daily deposits according to company policies.
Processes walk-in patients and visitors.
Answers phones and schedules appointments (special focus on physician requested return visits).
Schedules referrals as indicated.
Assists with patient outreach as applicable (e.g., next-day reminders, AWV support).
Manages medical records (maintains, files/scans, prepares for schedule).
Ensures all correspondence is scanned and/or filed in timely manner.
Performs all other related duties as assigned
Education, Experience and Skills

Requirements:

High school graduate or GED required.
One year of related work experience including data entry.
Working knowledge of medical office procedures and medical terminology.
Ability to accurately sort and file materials by alphabetic or numeric systems
Effective communication and customer service skills required (AIDET).
Successful initial competency assessment, following rotational training.
Excellent interpersonal skills
Ability to always communicate clearly and effectively with patients and other external parties in a courteous and friendly manner
Must be detail-oriented and highly organized
Firm grasp on administrative processes, and organizational policies
Knowledge of patient care and examination procedures
Must be able to maintain confidentiality at all times
Microsoft Office Suite
ICD-10 and CPT experience preferred
Proficient in patient check in, check out and referral process.

Patient Service Representative-II

Responsibilities

Perform all responsibilities for PSR-I

Assist in training and evaluation of new hires
Assisting other PSRs and providers in need
Assisting PSR-Team Lead as directed
Solves issues of moderate complexity
Assists in training of new PSR's
Performs all other related duties as assigned

Key physical and mental requirements:

Ability to lift up to 50 pounds
Ability to push or pull heavy objects using up to 50 pounds of force
Ability to sit for extended periods of time
Ability to stand for extended periods of time
Ability to use fine motor skills to operate office equipment and/or machinery
Ability to receive and comprehend instructions verbally and/or in writing
Ability to use logical reasoning for simple and complex problem solving
Ability to travel to multiple locations to support business needs as required

FLSA Classification: Non-exempt

Southeast Primary Care Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

12/2024

Southeast Primary Care Partners

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Patient Service Representative (PSR) II

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