Front Office Manager

Home 2 Suites by Hilton Atlanta Perimeter Center is seeking a dynamic Front Office Manager. Compensation is based on experience. Company benefits include health, vision, dental, PTO, 401k, employee discounts, and much more. The purpose of a Front Office Manager is toassure the overall success of the hotel by meeting or exceeding the guest expectation for service. The Front Office Manager position is a PM position, 3pm to 11pm on the front desk to ensure delivery of exceptional guest service.

Essential Job Functions:

Responsible for the overall guest service of the hotel by maintaining an organized and efficient Front Desk operation
Prepares work schedules in accordance with forecasted occupancy
Supervises day to day activities of front desk, bell, and van drivers' staff
Utilizes leadership skills and motivation techniques in order to maximize employee productivity and satisfaction of direct reports
Meets and exceeds customer expectations by ensuring department provides outstanding customer service and teamwork
Coordinates staffing and payroll to conform with productivity and budgetary standards
Prepares payroll and schedules are required; monitors actual vs. budget payroll activities
Works side by side with front desk associates when necessary to provide outstanding guest service; works scheduled Manager on Duty shifts on a weekly basis
Coordinates Front Desk work with other departments: Housekeeping, Engineering, Banquets, etc
Participates in daily Yield Management Meetings
Insures that all employees follow safety rules and procedures and takes corrective action where required to improve safety of work area
Coordinates the collection and submission of hotel news to the quarterly AURO Hotels Associate newsletter
Maintains proper front desk supplies inventory, conducts inventories as assigned and recommends purchase of products (remaining within budget)
Confers closely with GM/AGM at all times and takes every opportunity to become familiar with all aspects of the hotel in order to assist wherever required
Complies with Company Standards of Service as outlined for AURO Hotels
Projects a favorable image of AURO Hotels to the public at all times
Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position
Treats guests, vendors, customers and co-workers with professionalism and respect at all times
Completes Departmental, AURO Hotels and Brand standards training as assigned
Maintains a clean and neat appearance at all times
Must be able to work flexible work hours/schedule including evenings, weekends, and holidays
Nothing in this job description restricts management's right to assign or reassign duties, work hours and/or responsibilities for this job at any time

Experience/Education: College degree in Hotel Administration; 2-3 years hotel management/supervisory experience or equivalent combination of education and experience.

Auro Hotels is an Equal Employment Opportunity and E-Verify Employer. All applicants are subject to background and substance abuse screening prior to any offer of employment.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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Front Office Manager

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