Desktop Support / It Systems Analyst - End User Services - Lawrenceville - OnsiteWindows Support III – End User Services plays a key role in supporting and maintaining an organization's end-user computing environment. This position is responsible for delivering high-quality technical support to end users, troubleshooting complex hardware and software issues, and ensuring the stability, security, and performance of desktop systems.The ideal candidate combines strong technical expertise with excellent communication skills and a service-oriented mindset, working collaboratively with IT teams to resolve issues, implement improvements, and support broader IT initiatives.End-User SupportProvide timely and effective technical support to end users via phone, email, and in-person interactionsDiagnose, troubleshoot, and resolve hardware, software, and peripheral issuesDeliver a high standard of customer service while addressing technical concernsInstallation & ConfigurationInstall, configure, and maintain desktop operating systems, applications, and peripheral devicesEnsure systems remain current with patches, updates, and approved configurationsHardware MaintenancePerform diagnostics and repairs on desktops, laptops, printers, and related equipmentExecute hardware upgrades, replacements, and lifecycle refreshes as neededCollaboration & EscalationPartner with internal IT teams to resolve complex or high-impact technical issuesEscalate issues appropriately while keeping stakeholders informed of status and resolutionSecurity & ComplianceApply and support security controls to protect systems, devices, and dataEnsure adherence to internal IT policies and industry best practicesDocumentationMaintain accurate records of support requests, resolutions, and asset inventoryCreate and update technical documentation, troubleshooting guides, and user instructionsUser Training & EnablementProvide basic training and guidance to end users on systems, applications, and best practicesPromote proactive user education to reduce recurring issues and improve system usageMinimum QualificationsAssociate's degree in Information Technology, Computer Science, or a related field and/or equivalent relevant experiencePreferred Qualifications5+ years of enterprise-level desktop or end-user support experienceExperience supporting complex system implementations or upgradesStrong requirements gathering and business process analysis skillsProven ability to troubleshoot complex, high-impact technical issuesExperience working with cross-functional teams and third-party vendorsExcellent written and verbal communication skillsYou will receive the following benefits:Medical Insurance - Four medical plans to choose from for you and your familyDental & Orthodontia BenefitsVision BenefitsHealth Savings Account (HSA)Health and Dependent Care Flexible Spending AccountsVoluntary Life Insurance, Long-Term & Short-Term Disability InsuranceHospital Indemnity Insurance401(k) including match with pre and post-tax optionsPaid Sick Time LeaveLegal and Identity Protection PlansPre-tax Commuter Benefit529 College Saver PlanMotion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP's Employment Accommodation policy. Applicants need to make their needs known in advance.Specialization: Technical Support
