IT Support Engineer Tier 2 – Managed Service ProviderLooking for a talented and experienced IT Support Engineer Tier 2 – Managed Service Provider, with server administration experience, to join our team at a Managed Service Provider (MSP)! In this role, you will work closely with our clients to ensure their IT systems are running smoothly and are optimized for maximum efficiency, including server management. You will be responsible for deploying physical and virtual servers, managing and monitoring system performance, identifying and resolving technical issues, and maintaining accurate documentation.IT Support Engineer Tier 2 – Managed Service Provider Responsibilities:Troubleshooting and resolving hardware and software issuesDiagnosing and resolving basic server and network issuesResponding to and managing support tickets through various tools such as ConnectWiseMonitoring client systems and networks for performance issues and identifying potential problems before they cause downtimeSupporting Cloud Projects and assisting Senior EngineersIT Support Engineer Tier 2 – Managed Service Provider Requirements:Experience working for an Managed Service Provider (MSP)Experience using a PSA tool, such as AutoTask, ConnectWiseExperience using an RMM tool, such as ConnectWise Automate, Datto RMM, etc.Experience with Microsoft Servers – AD, DNS, etc.Experience with Microsoft Cloud Offerings – Azure, M365, VDI, etc.Experience supporting Windows Desktop systems and Microsoft Office applicationsIT Support Engineer Tier 2 – Managed Service Provider Salary & Benefits:Salary $65,000 to $70,000 (dependent on experience)Health/Dental/Vision401K w/3% matchHybrid work environmentPTO and Flex Time for personal mattersTraining and certification ReimbursementMileage ReimbursementStipend for phone and home internet
