System Administrator / Managed Services Engineer Job DescriptionPosition Summary: System Administrator / Managed Services Engineer The System Administrator / Senior Server Engineer will have responsibility for both onsite and remote client support, including heavy interaction with end-users in diverse computing environments. The System Administrator / Managed Services Engineer acts as an escalation point to the tier 1 & 2 help desk.Our System Administrator / Managed Services Engineer are challenged on a daily basis working in an energetic, fast moving, collaborative, demanding & results-oriented work environment. We value our relationships, always strive for excellence, do whatever is necessary, and are always looking for team members that share our desire to provide quality IT services to our clients.System Administrator / Managed Services Engineer Requirements:Bachelor's Degree, Technical Degree or equivalent work experience2-5+ years desktop, server and network support experienceExcellent problem solver with excellent written and oral communication skillsAbility to take ownership of tasks, prioritize effectively and ensure complete resolutionMust be able to work in a team environment as well as aloneAttention to detail while performing technically detailed tasksAbility to deal effectively with stressful situationsAbility to articulate technical information and convey to non-technical peoplePassionate about delivering excellent customer serviceAbility to comply with pager guidelines and available to work after hours when necessaryIn depth knowledge and experience with O365, Active Directory, Group Policy and Permissions ManagementPerform rapid analysis of workstation /server level incidents and consistently demonstrate the ability to determine the causeTroubleshoot and research server-level issues and network level issues independentlyProvide escalated support, mentoring, and technical leadership to other engineers in the departmentTroubleshoot and resolve high level workstation, server and network incidentsAssess and resolve business-critical network down situations and determining the quickest path to resolution for any client network outagesAbility to understand technical concepts and apply them into technical documentationSystem Administrator / Managed Services Engineer Other Preferred Technical Knowledge:Experience with switches, routers and firewalls (Meraki, Cisco, SonicWALL, Sophos)Experience with monitoring and remote management toolsExperience with Remote Desktop Services and VDIIT Process Management including IT Security AdministrationExperience with Webroot, Sophos AVExperience with StorageCraft BackupsSystem Administrator / Managed Services Engineer Benefits:Insurance – Health, Dental, Vision, and FSA offeredLife, STD, LTD401K Plan with employer matchPTOActual salary for System Administrator / Managed Services Engineer to commensurate with experience
