D365 Business Analyst (BA) With Field Service Atlanta, GAAfter-sales service processes, Dynamics 365 / Field Service, work order and spare parts management • Be responsible for business analysis and system design across the full after-sales service lifecycle, including work order management, field service, spare parts management, and SLA monitoring. • Lead functional planning, configuration, and optimization of Microsoft Dynamics 365 Field Service or comparable leading after-sales service systems. • Map service processes and design automated workflows and mobile application solutions to improve service efficiency and customer satisfaction. • Work with the service operations team to collect feedback and iterate system functions, ensuring the system fits frontline business scenarios. • Prepare PRDs and user manuals, organize system training, and drive implementation and adoption of after-sales digital tools. • Bachelor's degree or above in Computer Science, Information Management, or a related field. • At least 5 years of experience in business analysis in the after-sales service domain or Dynamics 365 implementation. • Strong expertise in Dynamics 365 Field Service or Salesforce Field Service; familiarity with after-sales work orders, scheduling, and spare parts logic. • Process optimization mindset; familiarity with the ITIL service management framework is preferred. • Excellent capabilities in requirements analysis, process modeling, and PRD documentation. • Strong logical thinking and problem-solving skills, with the ability to independently drive complex requirements through to implementationAbout Us: InterSources IncInterSources Inc, a Certified Diverse Supplier, was founded in 2007 and offers innovative solutions to help clients with Digital Transformations across various domains and industries. Our history spans over 16 years and today we are an Award-Winning Global Software Consultancy solving complex problems with technology. We recognize that our employees and our clients are our strengths as the diverse talents and opportunities they bring to the table enable us to grow as a global platform and they are causally linked with our success. We provide strategic and technical advice, and we have expertise in areas covering Artificial Intelligence, Cloud Migration, Custom Software Development, Data Analytics Infrastructure & Cloud Solutions, Cyber Security Services, etc. We make reasonable accommodations for clients and employees and we do not discriminate based on any protected attribute including race, religion, color, national origin, gender sexual orientation, gender identity, age, or marital status. We also are a Google Cloud partner company. We align strategy with execution and provide secure service solutions by developing and using the latest technologies that thrive our resources to deliver industry-leading capabilities to our clients and customers, making it convenient for our clients to do business with InterSources Inc. Our teams also drive growth by refining technology-driven client experiences that put the users first, providing an unparalleled experience. This results in strengthening the core technologies of clients, enabling them to scale with flexibility, create seamless digital experiences and build lifelong relationships.
