CVO Specialist The CVO Specialist will be responsible for providing privileging or licensing support to client, facilities, boards, groups and clinicians. The CVO Specialist will validate and review the professional qualifications of a clinician to practice medicine in their field to meet NCQA and LT standards and the client's business model. This role is accountable for the initial and renewal for credentialing, privileging, reinstatement, and/or update of licensing type services such as DEA and CSR as requested by our clients. The Specialist will also process files for our clients conducted by the medical authority (MSO at the hospital) or licensing board to determine whether to grant privileges and/or a license to a clinician to engage in specific clinical activity or procedures at a particular facility.ESSENTIAL FUNCTIONS AND BASIC DUTIES: Process Privileging or Licensing Requests - 100%Processes privileging or licensing files according to the client's and/or board's standardsPerforms all documentation tasks on a privileging or licensing fileUpdates database for every file with the most current informationActs as a liaison between the client, clinician, and/or appropriate state boardResolves or appropriately escalates inquiries and concernsProactively communicates information and updates to Production, CVO partners, and ManagementPartners with the facility or group to resolve outstanding items to complete the file processSECONDARY FUNCTIONS (IF APPLICABLE)May work on special projects or other duties as assignedSUPERVISORY/BUDGETARY/EXTERNAL COMMUNICATION RESPONSIBILITYMay communicate with clinicians, clients, and state boardsQUALIFICATIONS EDUCATION, WORK EXPERIENCE, CERTIFICATIONSHigh School Diploma or equivalent required; Bachelor's degree preferred1+ years of related experience preferredKNOWLEDGE, SKILLS, AND ABILITIESAbility to adhere to and exhibit the Company Values at all timesWorking knowledge of Microsoft Word, Excel, PowerPoint, Outlook, and TeamsWorking knowledge of PDF editing softwareWorking knowledge of SalesforceAbility to build relationships at all levels - internally and externallyStrong customer service mindsetStrong organizational and time management skillsAbility to work independentlyStrong communication skills - both oral and writtenAbility to work with sensitive information and maintain confidentialitySolid critical thinking and problem-solving skillsStrong attention to detail and accuracyKEY COMPETENCIES REQUIREDCustomer FocusValues DifferencesDecision QualityCommunicates EffectivelyAction OrientedDemonstrates Self-AwarenessResourcefulnessSelf-DevelopmentBuilds NetworksSituational AdaptabilityPHYSICAL, MENTAL, WORKING CONDITION, AND TRAVEL REQUIREMENTSTypical office environment - sedentary with typing, writing, reading requirementsMay be able to sit or standSpeaking, reading, writing, ability to use a telephone and computerAbility to exert up to 10 lbs. of force occasionallyAbility to interpret various instructionsAbility to deal with a variety of variables under only limited standardizationWhat is in it for you Company-paid benefits (Basic Life and AD&D, Short and Long-Term Disability, Employee Assistance Program, Compass Health Advocate and Transitions).Healthcare benefit options (Value Plan, High Deductible Plan with HSA, Healthcare FSA, Dependent Care FSA, Prepaid Legal Services, 529 Savings Plan, Pet Insurance).Paid parental leave.Company sponsored 401k plan with company matching.PTO that accrues at a rate of 15 days/year for 1st year and continues to increase with tenure.Tuition reimbursement for continuing education.An opportunity to work at a state-of-the-art facility in Alpharetta which features an on-site daycare and cafeteria, world-class fitness center and wellness clinic.DisclosuresSmoking/vaping and the use of tobacco products are prohibited on all Company premises, including indoor and outdoor areas, parking lots, and Company-owned vehicles.As part of our employment process, candidates who receive a conditional offer may be required to undergo pre-employment drug testing.We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under the law.
