Pay Range: $21.70hr - $23.25hr Job Overview: The Patient Services Representative II (PSR II) represents the face of the organization to patients who come in for routine health checks or insights into life-defining health decisions. The PSR II draws quality blood samples from patients and prepares those specimens for lab testing while following established practices and procedures. The PSR II has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures and drawing blood specimens in a skillful, safe, and accurate manner. The candidate will focus on process excellence skills, sensitivity to confidentiality, and patient information accuracy. Successful applicants may be assigned to a physician's office, a patient service center, or as business needs dictate.
Responsibilities: - Under the direction of the area supervisor, perform daily activities accurately and on time.
- Maintain a safe and professional environment.
- Perform with confidence both forensic and clinical specimen collection and processing duties following established practices and procedures.
- Perform verification of patient demographic information and initials, including securing patient signature post-venipuncture to verify tubes were labeled in their presence and that the name on the label is correct.
- Maintain required records and documentation.
- Demonstrate organizational commitment and promote a positive image to patients, clients, employees, and the public in general.
Job Requirements: Training locations may vary based on trainer availability.
- Ability to provide quality, error-free work in a fast-paced environment.
- Ability to work independently with minimal on-site supervision.
- Excellent phlebotomy skills, including pediatric and geriatric collections.
- Flexible and available based on staffing needs, which includes weekends, holidays, on-call, and overtime.
- Committed to all policies and procedures, including organizational dress code, employee health and safety, and operational standards.
- Ability to make decisions based on established procedures and exercise good judgment.
- Must have reliable transportation, a valid driver's license, and a clean driving record, if applicable.
- Travel and flexible hours required to work at multiple locations and cover Patient Service Center or in-office phlebotomy locations with minimal notice.
- Capable of handling multiple priorities in a high-volume setting.
- Demonstrate superior customer focus, with strong verbal and written communication skills to interact openly and transparently with peers, supervisors, and patients, accelerate and embrace change, and maintain knowledge of the business.
Required Education: - High school diploma or equivalent required.
- Medical training, such as medical assistant or paramedic training, preferred.
- Phlebotomy certification preferred (required in California, Nevada, and Washington).
Work Experience: - 1+ years phlebotomy experience required, inclusive of pediatric, geriatric, and capillary collections.
- 2+ years in a Patient Service Center environment preferred.
- Customer service experience in a retail or service environment highly preferred.
- Keyboarding and data entry experience required.
