Operations Management Analyst ICompany: Cox Automotive - USAJob Family Group: Business OperationsManagement Level: Individual ContributorFlexible Work Option: Hybrid - Ability to work remotely part of the weekTravel %Yes, 5% of the timeWork Shift: DayCompensation: Compensation includes a base salary in the range of $50,400.00 - $75,600.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.Job Description: The Operations Management Analyst I is responsible for providing specialized support and administration of Salesforce, including data maintenance, process optimization, and continuous system improvement. This role delivers Salesforce expertise to internal stakeholders through troubleshooting, report development, and day-to-day administrative support.The Analyst will contribute by identifying inefficiencies, conducting detailed performance analyses, and recommending data-driven process enhancements. Additional responsibilities include implementing data-quality best practices, supporting data migration efforts, and ensuring ongoing data integrity within Salesforce environments.Specific Responsibilities:Facilitate data cleanup best practices to maintain high-quality dataPerform complex troubleshooting using multi-faceted problem solvingManaged Salesforce roles, profiles, permission sets/groups, workflows, and sharing rulesDevelop meaningful reports and dashboard to identify gaps, business performance, data cleanliness, and KPIsExecute customer data migrations from various legacy systems into SalesforceIdentify inefficiencies across business functions and collaborate with key stakeholders to design, recommend, and implement streamlined process improvementsPerform comprehensive research and analysis to accelerate issue resolution and enhance operational effectivenessProvide troubleshooting and problem resolution for Salesforce users including technology issues and process issuesPrioritize and manage multiple work items and ensure timely follow-through and completionShow the flexibility necessary to adjust to changing/additional duties and responsibilities to assist the department/company meet their objectivesPerforms other related duties as assignedRequired Qualifications:Bachelor's degree and 2 years of experience or equivalent experience required such as High School Diploma plus 4 years of relevant experience.Attention to detail and the ability to adapt to changeExperience with Salesforce and generating reports/dashboard1+ years of direct experience with CMS administration, automated reporting, or process improvementsAbility to learn quickly and retain knowledgeComfortable working with cross-functional teams, prioritizing projects, weighing trade-offs and setting clear expectations.Clear and concise communication skills with the ability to speak and present to various levels within the organizationProven ability to organize and prioritize daily work and complete projects with limited supervisionExperience with data cleanup and migration initiativesMS office suite expertise, primarily automation tools within excelPreferred Qualifications:B.S. degree in Computer Science or related fieldIn-depth knowledge of Salesforce products and their functionalitiesSalesforce certified administratorSQL experienceAutomotive industry knowledgeDrug Testing: To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.Benefits: The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.About Us: Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.EOE, including disability/vetsApplicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.
