Job Title: IT Trainer / Content Developer
Client Name: Direct State Client
Location: Atlanta, GA
Position Type: Contract (40 hrs/week, 8:00 AM Start Time)
Work Model: Hybrid (Local Atlanta/GA candidates strongly preferred; Day 1 Onsite required)
Target Pay Rate: $30.10/hr
Position Overview
The client is seeking an experienced
IT Trainer & Content Developer to deliver end-user training on custom and Commercial-Off-The-Shelf (COTS) applications across desktop, web, and mobile platforms.
This role involves developing high-quality instructional materials, hosting remote and on-premise training sessions (including periodic travel to District 1-Gainesville and District 2-Tennille, GA), administering courses via Oracle/Workday LMS, and engaging directly with Client business units.
Key Responsibilities - Training Delivery: Conduct live virtual classes via MS Teams, on-premise classroom training, and webinars on custom client applications and COTS software for adult learners.
- Content Development: Design, build, and maintain training content including PowerPoint presentations, Quick Reference Guides (QRGs), User Manuals, Trainer Guides, Storyboards, Videos, and Computer-Based Training (CBT).
- LMS Administration: Publish course offerings, manage user enrollments, proctor testing, assign grades/scoring, award certifications, and process post-training surveys.
- Stakeholder Engagement: Collaborate across business units and IT teams to identify training needs, boost course enrollment, and address technical gaps.
- Travel & Onsite Coordination: Travel several times a month to client District and Area Office locations (reimbursable per SAO policy) to set up training labs and deliver classes.
Mandatory Requirements & Key QualificationsRequired Experience & Education: - Education: BA/BS in Communications, Teaching, IT, or related field (OR Associate's Degree + 2 yrs IT experience OR IT Certifications + 4 yrs IT experience).
- 4+ Years: Hands-on work experience in IT technical training, software applications, technology, or end-user support.
- 5+ Years: Advanced experience with Microsoft Office and Office 365 applications.
- 5+ Years: Excellent verbal and written English communication, presentation, and classroom instruction skills.
- 1+ Years: Ability and willingness to travel within the State of Georgia for scheduled in-person training.
Highly Desired Skills: - 4+ Years: Developing role-based end-user training content for IT software/systems.
- 2+ Years: Instructional design, visual design, storyboarding, scriptwriting for audio/video.
- 2+ Years: Hands-on experience with Articulate 360 / Storyline, Adobe Captivate, and TechSmith Camtasia.
- 1+ Years: Microsoft Teams for virtual learning delivery.
- 1+ Years: Training record maintenance within an LMS (Oracle LMS, Cornerstone, or Workday LMS preferred).
- Nice to Have: Familiarity with ServiceNow.
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TeamSoft is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or any other protected status under federal, state, or local law. We are committed to fostering a diverse and inclusive workplace.
