Senior Business Services Agent

0020 Equifax, Inc • Full-time • USA - Atlanta - One Atlantic Center, United States of America • 1d ago

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.

What you’ll do

Responsible for creating, maintaining and improving customer relationships while interacting with customers daily
Answer customer calls and emails providing prompt issue resolution
Manage outbound calls to gain information and/or follow up to resolve customer issues
Contribute to positive metrics: First contact resolution, quality, customer satisfaction, schedule adherence, productivity, etc.
Manage client dialog while documenting details of client interaction in Salesforce talk about multi-tasking

What experience you need

Minimum 1 year of customer service experience
Proficiency with Google Suite and Microsoft Office (Word and Excel)
Detailed oriented with an ability to multi-task in a fast-paced environment
Exhibit strong organizational, problem-solving, and analytical skills
Excellent listening, verbal, and written communication skills
Strong interpersonal skills and professional attitude
Regular attendance is an essential function of the job

What could set you apart

Experience with managing high-volume inbound and outbound calls
Quick learner that is tech-savvy and open to learning and working with new business tools while embracing change
Skilled at effectively assessing customer audience and adjusting style and tones to match the customer

We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.

Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!

Primary Location:

USA-Atlanta-One-Atlantic-CenterUSA-Atlanta JV White

Function:

Function - Customer Service

Schedule:

Full time

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