Product Support SpecialistThis role will work out of our offices in Decatur, GA and Atlanta, GA.Technical Product Support:Provide technical support for Georgia-Pacific Building Products (gypsum, structural panels, lumber)Manage inbound inquiries (phone calls and emails) from both internal and external customersProvide timely, accurate, data-based solutions.Capture and enter accurate customer records into CRMCollaborate with team members and other departments for efficient issue resolutionCross functional collaboration across the organizationClaims Processing:Process product warranty claims applying critical and economic thinkingCommunicate claim status updates to customers and resolve related issuesTrack and analyze claims data to identify trends and maintain accurate recordsData Analysis:Analyze data and provide insights on customer trends, product trends and claim trendsAt Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.
